Automotive Service Porter - Lansing, Michigan, United States

About the Role

Join a growing business committed to family, employee advancement, environmental protection, and community involvement. The Service Porter maintains a clean and well-organized service vehicle area, contributing to a positive customer experience and efficient operations.

Responsibilities

• Keep the service vehicle lot neat and orderly, moving cars as directed by management and in accordance with facility display standards.
• Clean the service department drive, write-up area, and shop.
• Maintain cleanliness of service vehicles, including interiors (trunks and glove compartments) and exteriors.
• Wash service customer vehicles using cleaning solutions, water, cloths, and brushes.
• Clean engines to remove grease and other materials.
• Apply special-purpose cleaners to remove foreign materials following product manufacturer recommendations.
• Assist technicians with keeping the service department clean and organized.
• Support property maintenance and appearance.
• Greet customers immediately in a courteous and friendly manner.
• Complete all training as directed by supervisor.
• Police dealership grounds.
• Wear company-approved uniform.
• Park vehicles from service.
• Empty trash.
• Drive shuttle.
• Complete OSHA right-to-know training.
• Follow policies and procedures as set forth in the Employee Handbook.
• Perform any other duties as assigned.

Requirements

• Current, valid driver’s license; satisfactory Motor Vehicle Report (MVR) required.
• Ability to work independently and as part of a team.
• Strong work ethic, organizational skills, and a positive attitude.

Qualifications

• No retail experience necessary.
• High school diploma or equivalent is a plus but not required.

Skills

• Vehicle cleaning and maintenance.
• Use of cleaning solutions and tools.
• Customer service and communication.

Physical Requirements

• Frequently required to bend, stoop, crouch, reach, and handle tools.
• Ability to lift up to 40 pounds of material.
• Work environment is usually loud, with exposure to moving mechanical parts, exhaust fumes, airborne particles, and potential exposure to battery acid, gasoline, chemical cleaning materials, or other toxic substances.

Benefits

• Competitive compensation.
• Employee referral program.
• Employee discounts on sales and service.
• Comprehensive benefits package:
  • Medical, dental, and vision insurance.
  • Employer-paid life/AD&D insurance.
  • Employee Assistance Program (EAP).
  • Pet insurance.
• Voluntary benefits:
  • Flexible Spending Account (FSA).
  • Life/AD&D, short-term and long-term disability.
  • Critical illness and accident insurance.
  • Legal and identity theft protection.
• 401(k) with employer match.
• Holiday Savings Program with employer match.
• Paid time off.
• Holiday pay.

About the Company

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers, and 34 Michigan retail locations, employing nearly 2,500 individuals. The group represents brands such as Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen.

The LaFontaine Family’s mission is to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. Core values include accountability, responsibility, respect, communication, teamwork, and passion.