Automotive Service & Parts Coordinator | $650/Wk + 1% Commissions - 2796

About the role

Motor Works West is seeking a full-time Automotive Service and Parts Coordinator to support its front-of-house service operations. This position offers $650 per week plus 1% commission on the Service Advisor's gross profit, with both paid every Friday. You'll work closely with the Service Advisor to coordinate appointments, customer communication, repair orders, and parts. Automotive experience is preferred but not required, and training is provided.

At Motor Works West, this role is directly involved in keeping the service department organized and customers informed. You'll collaborate with the Service Advisor across customer communication, repair scheduling, inspections, parts coordination, and warranty administration. With a Monday–Friday schedule, training provided, and opportunities to develop automotive service and parts knowledge, this position offers a way to build experience in automotive service operations.

Responsibilities

• Schedule service appointments by phone, email, and online requests while maintaining accurate appointment information.
• Communicate professionally with customers, provide repair updates, and notify customers when their vehicles are ready.
• Coordinate sold repair work with the Service Advisor and monitor progress against promised completion times.
• Review digital vehicle inspection reports for accuracy and clarity, and maintain complete, organized repair orders.
• Follow up with customers about previously declined repair recommendations.
• Research, price, order, and receive automotive parts while supporting timely repair completion.
• Research repair procedures and technical information, and prepare, submit, and follow up on warranty claims.
• Take repair photos for the shop's social media and occasionally transport customers to their homes or workplaces.

Qualifications

• Comfortable using computers and learning new automotive service software.
• Friendly, professional communication skills when interacting with customers.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• Ability to maintain accurate records and pay close attention to details.
• Ability to coordinate appointments, repair information, and parts-related tasks in a busy service environment.
• Automotive service or parts experience preferred, but not required; training is provided.

Pay

• Base Pay: $650 per week ($33,800 annually based on 52 paid weeks).
• Commission: 1% of the Service Advisor's gross profit, with no minimum gross profit threshold.
• Pay Schedule: Base pay and commission paid every Friday.

Benefits

• Medical, Dental & Vision: Available.
• Paid Sick Time: 5 days (40 hours) per year, available after 120 days.
• Vacation: 5 days after 12 months.
• Personal Days: 2 days after 12 months.
• Paid Holidays: Provided.

Schedule

Monday–Friday, 7:30 AM–4:30 PM