Automotive Service Coordinator

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "Job Posting Period", "Who We Are", "Important Note", etc? Those might be considered boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Who We Are" and "Important Note" might be considered not boilerplate but maybe they are company description; they might be considered substantive? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep company description? It's not a section heading but could be part of About the role? The posting includes "Position Summary" which is about the role. Then later "Who We Are" is about the company. Could be considered part of About the role? Might be okay to include as a paragraph under About the role? But we have to follow headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can put company description under About the role as prose. We need to extract content: Job Type: Full time Exempt/Non Exempt Hourly (maybe not needed). Location Details: St. Petersburg, FL. Position Schedule/Shift: Thursday - Saturday (6pm -7am). That's schedule. Position Summary: As an Automotive Service Coordinator, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location and when duty calls, you may also service as a back-up Driver to ensure quality service for our members. Key Responsibilities: list bullet points. Qualifications Required: list bullet points. Work Environment: description. Compensation & Benefits Overview: includes statement about compliance, then Compensation placeholder "[Insert salary range...]" which is placeholder, not specific. So we should NOT create Pay section because no actual compensation details. Benefits: there is a detailed benefits section. So we should include Benefits section with that content. Schedule: we have schedule info: Thursday - Saturday (6pm -7am). Also maybe mention works 50% office, 50% driving. That's work environment not schedule. So schedule section can have the shift. We also have "Position Schedule/Shift: Thursday - Saturday (6pm -7am)." That's schedule. We also have "Work Environment Works 50% of time in normal office environment. Frequent (50% or more) time spent in driving service vehicles and/or tow trucks to provide emergency road service to AAA members, employees, and the general public, with exposure to road hazards and temperature extremes." That could be part of About the role or maybe a separate section? Not in allowed headings. Could be included under About the role as prose. We need to avoid duplicating lines. Ensure we keep all substantive info. Let's extract responsibilities list: - Monitor dispatched calls and proactively resolve service issues or potential disruptions. - Handle driver and customer escalations in accordance with established procedures. - Communicate service updates to customers and document service-related concerns. - Close service requests using the company’s electronic dispatch system. - Accept member/customer payments as needed and assist with basic payment issue resolution. - Maintain accurate payment records, files, and documentation. - Track inventory, vehicle maintenance records, and request replacement tools or equipment when necessary. - Ensure proper maintenance of tow trucks, service vehicles, and equipment. - Assist team members and support less-experienced dispatchers as needed. Qualifications Required list: - High school diploma, GED, or equivalent required. - Valid state driver's license with a good driving record; Illinois-based employees must hold a valid Illinois Class C Non-CDL license. - Ability to pass and maintain drug screening, MVR, criminal background, and DOT health requirements. - Prior tow truck or related driving experience, with the ability to operate tow trucks, light service vehicles, and associated equipment. - Strong customer service, communication, and interpersonal skills; fluent in speaking, reading, and writing English. - Ability to perform basic mathematical calculations, maintain records and reports, locate addresses and intersections efficiently, and provide directions and guidance to others. - Ability to perform minor automotive repairs, such as changing belts and hoses, and safely lift up to 75 pounds. - Knowledge of towing procedures and equipment, including safety chains, slings, J-hooks, dollies, lockout tools, wheel lifts, and rollback trucks. - Willingness to work irregular hours and in adverse weather conditions as needed. Work Environment: as above. Benefits: detailed. We need to format Benefits as

• items. The benefits text includes multiple categories: Health & Wellness, Financial Protection & Insurance, Retirement & Savings, Time Off & Leave, Career Growth & Education, Additional Perks. We could keep as nested lists? The instruction: Use
  • for any list of duties/requirements/benefits. So we can make a top-level
    with each benefit item as
    • . Could also break into sublists but not required. We'll keep simple. We need to preserve all substantive information; we should not lose details like percentages, numbers. Let's craft Benefits list items: - Health & Wellness: Medical plans with multiple coverage options, including HSA eligibility; Prescription drug coverage; Dental and vision benefits; Employee Assistance Program (confidential support services). - Financial Protection & Insurance: Company-paid basic life insurance; Optional supplemental life insurance and dependent coverage; Short-term and long-term disability coverage; Critical illness, accident, and pet insurance options. - Retirement & Savings: 401(k) plan to support long-term financial goals; 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax; Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting; Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service; Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. - Time Off & Leave: Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment; Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements; Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month; Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day; Holidays vary by business unit schedules; Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays; Holidays vary by business unit schedules; Paid leave programs, including parental, bereavement, jury duty, and military leave. - Career Growth & Education: Tuition assistance (up to $5,250 annually; 80% covered by ACG); Professional certification support with 100% reimbursement for eligible programs; Opportunities for career development and advancement. - Additional Perks: Complimentary AAA membership with roadside assistance and travel discounts; Adoption assistance program. We need to ensure we don't include placeholder like "Comm...". No Pay section because compensation details are placeholder. So we omit Pay. Schedule: we have shift Thursday - Saturday (6pm -7am). Also maybe mention irregular hours? But schedule section should contain the schedule. We'll put that. About the role: combine Position Summary and Work Environment and maybe company description? We'll include Position Summary paragraph, then Work Environment paragraph. Also maybe include "Who We Are"? That is company description; could be considered part of About the role? Might be okay to include as extra paragraph. But we need to avoid duplication. The "Who We Are" is not duplicated elsewhere. It's substantive. I'd include it as a paragraph under About the role. Thus About the role will have multiple

      elements. Now produce HTML fragment:

      About the role

      Position Summary: As an Automotive Service Coordinator, you will dispatch calls for emergency roadside assistance to members and/or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and/or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member/customer location and when duty calls, you may also serve as a back-up Driver to ensure quality service for our members.

      Work Environment: Works 50% of time in normal office environment. Frequent (50% or more) time spent in driving service vehicles and/or tow trucks to provide emergency road service to AAA members, employees, and the general public, with exposure to road hazards and temperature extremes.

      Who We Are: Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com

      Then Responsibilities:

      Responsibilities

      • Monitor dispatched calls and proactively resolve service issues or potential disruptions.
      • Handle driver and customer escalations in accordance with established procedures.
      • Communicate service updates to customers and document service-related concerns.
      • Close service requests using the company’s electronic dispatch system.
      • Accept member/customer payments as needed and assist with basic payment issue resolution.
      • Maintain accurate payment records, files, and documentation.
      • Track inventory, vehicle maintenance records, and request replacement tools or equipment when necessary.
      • Ensure proper maintenance of tow trucks, service vehicles, and equipment.
      • Assist team members and support less-experienced dispatchers as needed.
      Requirements? The heading "Requirements" maybe same as Qualifications? The instruction list includes Requirements and Qualifications separate. We have Qualifications Required list. Could treat that as Qualifications. Requirements maybe same? We could put the list under Qualifications. But we have both headings; we need to decide. The posting has "Qualifications Required". No separate "Requirements". So we can put that under Qualifications. We could omit Requirements heading because no specific content besides qualifications. But we need to include a section only when posting has real specific content. So we will not include Requirements heading if no distinct content. We'll include Qualifications. Thus: