Automotive Service Manager - Experience Required

Responsibilities & Duties

• Oversee all daily operations of the Service Department
• Manage service advisors, technicians, porters, recon staff, and workflow
• Ensure all pending deal GET READY vehicles are prioritized and completed properly
• Oversee full recon process from vehicle check-in to front-line ready status
• Monitor open ROs, labor times, technician productivity, and shop efficiency
• Cookordinate between sales, service, body shop, and inventory departments
• Ensure vehicles are properly diagnosed, repaired, inspected, and quality checked
• Manage parts ordering and communication with vendors when needed
• Keep track of appointment flow and service scheduling
• Monitor and improve CSI/customer satisfaction
• Ensure all warranty and internal repair processes are properly documented
• Review estimates, repair approvals, supplements, and recon expenses
• Stay on top of aging inventory and delayed repairs
• Assist in building and growing customer pay business and outside service traffic
• Ensure shop organization, cleanliness, safety, and professionalism
• Conduct daily production meetings and staff accountability follow-up
• Work closely with management regarding department goals, staffing, and profitability

Requirements

• Previous automotive Service Manager experience required
• Experience with Dealertrack DMS strongly preferred
• Strong leadership, communication, and organizational skills
• Experience managing technicians and recon operations
• Ability to work in a fast-paced dealership environment
• Strong understanding of automotive repair processes and workflow
• High accountability and problem-solving ability
• Luxury/import experience is a plus