Automotive Service Manager/Director

Pay

• $150,000–$200,000 with a 6‑month guarantee for the right candidate

About the role

Bob Bell Automotive is currently seeking an Experienced Service Manager to join our fast‑growing, family‑owned dealership. We offer a clean, safe, temperature‑controlled shop and a positive working environment where happy employees make happy customers. Every employee is critical to our success, and we reward individuals who are ready to work hard and stay motivated.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hires
• Distribute work between technicians
• Prioritize required services
• Ensure customers have a positive dealership experience
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
• Spend quality time building relationships with the customers

Requirements

• Proven record of achieving exceptional customer satisfaction
• Past experience as a Service Manager/Director
• Above‑average energy level
• A desire for a long‑term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Valid driver's license and clean driving record

Benefits

• Medical and Prescription Drug Plans
• Health Savings Account (HSA) Eligibility
• Wellness Program
• Dental and Vision Plans
• 401K
• Disability and Life Insurance
• 7 dealerships in the greater Baltimore, Maryland area
• Employee Car Purchase Program
• Career Progression
• Great Company Culture