Automotive Service Director

Responsibilities

• Lead, coach, and develop a high-performing service team.
• Drive exceptional customer satisfaction and create a world-class service experience.
• Establish, monitor, and achieve monthly sales, productivity, and profitability goals.
• Oversee daily service department operations, including workflow, scheduling, and quality control.
• Maintain efficient shop processes while ensuring repairs are completed accurately and on time.
• Collaborate with the Parts and Sales departments to maximize dealership performance.
• Monitor key performance indicators (KPIs) and implement strategies for continuous improvement.
• Ensure compliance with manufacturer standards, dealership policies, and safety procedures.
• Build lasting relationships with customers through outstanding communication and professionalism.

Qualifications

• Previous Automotive Service Management experience is required.
• Nissan dealership experience is preferred but not required.
• Proven ability to lead, motivate, and develop successful teams.
• Exceptional organizational skills with strong attention to detail.
• Outstanding customer service and conflict resolution abilities.
• Excellent verbal and written communication skills.
• Strong understanding of service department operations and financial performance.
• Results-driven with a proven history of setting and achieving monthly goals.
• Able to thrive in a fast-paced, high-volume environment.
• Valid driver's license with an acceptable driving record.

What We Offer

• Above-market, competitive compensation plan
• Performance-based earning potential
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Ongoing training and professional development
• Supportive leadership and a positive team environment
• Opportunity to grow your career with a respected Nissan dealership