Automotive Service Manager

About the role

Lead the day-to-day operation of an independent automotive repair shop backed by a nationally recognized brand. As the Automotive Service Manager, you will oversee workflow, coach service advisors and technicians, ensure accurate and timely repairs, and drive sales and profitability while delivering exceptional customer experiences.

Responsibilities

• Lead, coach, and develop service advisors and technicians
• Drive sales while maintaining an outstanding customer experience
• Schedule and manage shop workflow for maximum productivity
• Monitor daily sales, labor, gross profit, and key performance indicators
• Review repair recommendations for accuracy and value
• Ensure repairs are completed safely, correctly, and on time
• Hire, train, and develop team members
• Maintain inventory and control operating expenses
• Build relationships with fleet customers and local businesses
• Handle customer concerns professionally and resolve issues promptly
• Maintain compliance with safety, environmental, and company standards
• Perform opening and closing manager responsibilities
• Create a positive team culture focused on accountability, communication, and results

Requirements

• Previous experience as an Automotive Service Manager, Shop Manager, Assistant Manager, Service Advisor, or similar leadership role
• Automotive Repair Industry Experience Required
• Strong leadership and team-building skills
• Excellent customer service and communication abilities
• Sales-oriented mindset with the ability to educate customers—not pressure them
• Ability to read repair orders and understand vehicle maintenance recommendations
• Strong organizational and time management skills
• Basic computer proficiency and point-of-sale experience
• Valid driver's license with a clean driving record

Preferred Qualifications

• ASE certifications are a plus
• Experience with shop management software
• Experience managing technicians and service advisors
• Fleet account management experience

Physical Requirements

• Lift up to 50 pounds without assistance
• Frequent standing, walking, bending, reaching, and climbing
• Ability to safely operate customer vehicles
• Comfortable working in both office and shop environments

Benefits

• Competitive salary with weekly performance bonuses
• Employer-paid Medical Insurance
• Dental and Vision Insurance
• Paid Time Off (PTO)
• Five Paid Holidays
• Closed evenings and Sundays
• Ongoing training and career advancement opportunities
• Employee discounts on automotive services
• Stable, year-round employment with an established company