Automotive Service Manager
LS Solutions · Virginia, MN · Today
ManagementFull-time
About the role
Lead all fixed operations in a luxury automotive dealership, maximizing profitability, efficiency, and customer retention.
Responsibilities
- Drive performance metrics such as repair order growth, technician productivity, sales per repair order, warranty performance, and customer satisfaction.
- Recruit, train, coach, and develop service advisors and technicians.
- Create a positive, performance-driven culture focused on accountability and teamwork.
- Resolve customer concerns professionally to uphold the premium ownership experience.
- Develop strategies to meet departmental goals, manage budgets and expenses, and ensure compliance with all regulations.
- Foster collaboration between service, parts, and sales departments.
Requirements
- 4+ years of automotive service technical experience.
- 5+ years of dealership service leadership (e.g., Service Manager, Assistant Service Manager, Senior Service Advisor).
- Proven success in increasing revenue, productivity, and customer satisfaction.
- Strong leadership, coaching, organizational, and problem-solving skills.
- Experience managing service operations and performance metrics, preferably in luxury automotive.
- Body shop experience is a plus.