Automotive Service Manager

About the role

Jaffarian Volvo Toyota is seeking an experienced Automotive Service Manager to lead their luxury/highline service department in Haverhill, MA.

Responsibilities

• Oversee all service department operations to ensure efficient workflow and customer satisfaction
• Manage and mentor service advisors, technicians, and support staff
• Maintain and improve service processes to increase productivity and profitability
• Develop and maintain strong customer relationships to drive retention and repeat business
• Ensure compliance with company policies, safety standards, and manufacturer guidelines
• Collaborate with parts and sales departments to optimize overall dealership performance
• Prepare and manage service department budgets, forecasts, and reports

Requirements

• Proven experience as an Automotive Service Manager or similar leadership role in a dealership environment
• Strong leadership skills with a track record of developing high-performing teams
• Deep understanding of automotive repair, diagnostics, and service operations
• Excellent communication and customer service skills, especially in highline environments
• Ability to manage multiple priorities in a fast-paced, performance-driven setting
• Experience with dealership management systems (DMS) such as Reynolds & Reynolds and Xtime preferred
• Valid driver’s license and ability to meet company driving requirements

Benefits

• Competitive salary range: $150,000-$200,000 per year, paid weekly
• Health, dental, and vision insurance plans
• Paid time off and holidays
• 401(k) retirement savings plan with company match
• Opportunities for career growth and professional development
• Employee discounts on vehicle purchases and services
• Fully air-conditioned shop
• State-of-the-art facility
• On-site air-conditioned body shop

About The Company

Jaffarian Automotive is a 4th-generation, family-owned dealership group and one of the most established automotive organizations in New England. They are customer-first, focused on modern, no-pressure service and sales experiences. They invest in technology, training, and people who take pride in delivering a smooth, professional experience for every customer. Their Service Department plays a critical role in keeping customers safe, informed, and loyal for generations. They are building a modern fixed operations environment where great people can thrive, grow, and lead.