Automotive Service Manager

Description

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other. We offer the kind of benefits you'd expect from a larger organization — plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

About the role

Lead the service team — train, coach, and motivate techs & advisors to perform at their best
Be the bridge between mechanics and customers: explain repairs, recommend services, and close sales with confidence
Drive store performance by hitting and exceeding sales & service targets
Partner with Store Manager on daily operations, scheduling, and compliance
Ensure the shop is efficient, safe, and aligned with company standards
Ensure every customer gets world-class service that builds loyalty and trust

Responsibilities

• Lead the service team — train, coach, and motivate techs & advisors to perform at their best
• Be the bridge between mechanics and customers: explain repairs, recommend services, and close sales with confidence
• Drive store performance by hitting and exceeding sales & service targets
• Partner with Store Manager on daily operations, scheduling, and compliance
• Ensure the shop is efficient, safe, and aligned with company standards
• Ensure every customer gets world-class service that builds loyalty and trust

Requirements

• At least 1–3 years of experience in automotive service management or retail repair leadership
• Strong background in service sales (tires, brakes, maintenance, or mechanical)
• Proven ability to lead a team in a high-volume, fast-paced environment
• Excellent communication and problem-solving skills
• Valid driver’s license + ability to lift 70 lbs (jumping in when needed is part of the job)
• A self-starter who thrives on results, accountability, and growth
• Open availability, including weekends, to lead and support the team during peak business times

Qualifications

• Valid driver’s license + ability to lift 70 lbs (jumping in when needed is part of the job)

Skills

• Strong leadership and coaching skills
• Effective communication and problem-solving abilities
• Ability to manage a high-volume, fast-paced environment
• Knowledge of automotive service and repair

Benefits

• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts, referral bonuses and ASE reimbursement
• Genuine career growth — with progression into Store Manager or Multi-Unit leader, evidenced by hundreds of team member promotions

Pay

Competitive hourly rate + commission and overtime opportunities

Schedule

Open availability, including weekends, to lead and support the team during peak business times

Big Brand Tire & Service

For 50+ years, Big Brand has been the trusted name in tires and auto repair. Now in over 10 states and growing fast, we’re serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth.

Equal Opportunity Employer

We celebrate diversity and are committed to a respectful, inclusive workplace.