Automotive Service Department Scheduler

Customer-Focused Role

Stable Schedule

Growth Opportunity

Krause Auto Group is seeking a professional, organized, and customer-focused Automotive Service Department Scheduler to join our growing service team. This role is essential to creating a smooth and positive customer experience by helping clients schedule service appointments, follow up on vehicle maintenance needs, and maintain consistent communication throughout the service process.

Why You’ll Love It Here

• Free health insurance option available
• HSA company contributions
• Dental & vision insurance available
• Short-term & long-term disability insurance
• 401(k) options available
• Paid vacation, PTO, and holidays
• Career advancement opportunities—we promote from within
• Employee discounts on vehicles, parts & service
• Holiday lunches, team events, and employee appreciation celebrations
• Family-owned and operated culture
• Long-term career stability
• Supportive and team-oriented environment

What You’ll Do

Customer Communication & Scheduling

• Answer incoming calls and assist customers with scheduling service appointments
• Schedule appointments based on shop capacity, technician availability, and workflow guidelines
• Respond quickly to customer phone calls, internet scheduling requests, and live chat inquiries
• Confirm scheduled appointments and follow up on missed appointments
• Aid customers with questions regarding vehicle maintenance recommendations and service needs

Customer Follow-Up & Retention

• Conduct outbound follow-up calls after service appointments to ensure customer satisfaction
• Follow dealership processes for declined services, lost customers, and future appointment scheduling
• Send service reminders, coupons, promotions, and customer communication materials
• Encourage satisfied customers to leave online reviews and feedback
• Help maintain strong customer retention through consistent communication and follow-up

Administrative Support

• Maintain accurate customer notes and appointment information within dealership systems
• Work closely with Service Advisors and department leadership to support workflow efficiency
• Aid in maintaining organized scheduling processes and communication records
• Support additional service department administrative tasks as needed

What You Bring

• Strong customer service and communication skills
• Positive attitude with a professional and friendly demeanor
• Excellent phone etiquette and active listening skills
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• Team-oriented mindset with a willingness to learn and improve
• Reliable, punctual, and detail-oriented work ethic
• Comfortable communicating with customers regarding maintenance recommendations and follow-up services

Requirements

• Strong computer skills including Outlook, Excel, Google Sheets, and Word
• Dual-screen experience preferred
• Previous customer service or appointment scheduling experience preferred
• Valid driver’s license with a clean driving record

Why Krause Auto Group?

• Over 30 years of automotive success
• Family-owned and operated organization
• Promote-from-within culture with real advancement opportunities
• Opportunity to grow within a respected multi-brand automotive group
• Leadership team focused on employee development and long-term success
• Strong reputation for customer satisfaction and employee support

Perfect For Candidates With Backgrounds In:

• Customer service
• Appointment scheduling
• Call center support
• Automotive service coordination
• Reception or administrative support
• Hospitality and client relations
• Retail or phone-based customer support