Automotive Service Consultant

Benefits

• Health and dental insurance
• Closed every Sunday and all major holidays
• Paid vacation days
• Paid Lexus training
• Vehicle reimbursement program
• IRA match program
• Christmas club program

Key Responsibilities

• Recommend repairs and services that genuinely support each customer's needs, ensuring trust and long-term satisfaction.
• Confirm warranty and service contract coverage by reviewing records and clearly explaining all provisions and exclusions.
• Manage service appointment scheduling and gather customer and vehicle information in advance whenever possible.
• Work closely with service greeters to create a smooth and welcoming check-in experience.
• Communicate customer concerns to technicians and coordinate test drives when needed.
• Prepare detailed repair orders that accurately capture symptoms, causes, and required services; secure approval signatures; and enter all information into the service database.
• Review service history and identify additional maintenance opportunities that support vehicle longevity.
• Educate customers on proper vehicle care and the long-term value of following manufacturer recommendations.
• Assign repair orders to technicians strategically to maximize efficiency and service quality.
• Track repair progress throughout the day and proactively update customers regarding timing or cost changes, securing authorization for any additional work.
• Review completed repair orders for accuracy and completeness before closing them.
• Provide clear, confident explanations of completed work and associated charges.
• Maintain exceptional customer satisfaction standards and uphold the dealership's reputation for excellence.
• Cook up work orders to support maximum productivity and a seamless customer experience.
• Maintain a polished, professional appearance.
• Perform additional duties as assigned.

Qualifications

• Minimum age of 19.
• High school diploma required; GED accepted.
• Basic mechanical understanding of automobiles.
• Strong customer relations skills and the ability to connect with customer inquiries.
• Effective verbal and written communication skills with strong attention to detail.
• Computer literacy required; Reynolds and Reynolds experience is a plus.
• Team-oriented mindset with a strong commitment to both customers and colleagues.
• Friendly demeanor, high energy, and a willingness to exceed expectations.
• Ability to pass all pre-employment screenings, including background check, MVR, drug test, credit report, and verification of a valid driver's license.