Automotive Service Cashier / Receptionist
DARCARS Automotive Group · Frederick, MD · 2 wk ago
On-siteEducationPart-time
Qualifications
- Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
- Strong communication skills with both customers and DARCARS employees
- Ability to speak multiple languages is a plus!
- Demonstrated commitment to customer service
- Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
- Previous customer service experience preferred but not required
- Requires the ability to sit for long periods of time
- Be able to work in a fast-paced environment
- Be a team player
- Must be able to work a flexible schedule, evenings and weekends
- Must be able to pass pre-employment screen (background)
Benefits
- Comprehensive Benefits Plan including 401k
- Employee discounts on vehicle purchases, parts and service repairs
- Internal career advancement opportunities
- Opportunities to join our community service initiatives
In this role, you'll:
- Greet customers and determine the nature of their visit.
- Direct customers to the correct department.
- Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
- Enter data into computer operated prospect tracking system.
- Manage switch board.
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
- Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
- Communicate messages to all appropriate parties in a timely manner.
- Provide basic information to callers who have general inquiries.
- Update and distribute company telephone roster when necessary.
- Perform clerical duties and accounting duties as assigned by controller or GSM.
- Other duties assigned by management.
- Make transaction receipts for sale or service department *if applicable