AUTOMOTIVE SERVICE BDC REPRESENTATIVE - MADISON, NEW JERSEY, UNITED STATES
Madison Honda is a reputable automotive dealership committed to delivering exceptional customer service and quality vehicles. We provide comprehensive training, competitive compensation, and a professional working environment for career growth in the automotive industry.
About the role
The Automotive Service BDC Receptionist plays a vital role by managing inbound and outbound customer calls to schedule sales and service appointments. This position requires excellent communication skills, a courteous phone manner, and the ability to follow established scripts to enhance customer satisfaction and drive appointment bookings.
Responsibilities
- Answer all incoming calls according to provided scripts and schedule sales or service appointments
- Make outbound calls to customers for appointment scheduling and follow-ups
- Log customer comments and update customer information in the database
- Schedule follow-up contacts when appointments are not made
- Confirm and reschedule no-show appointments as needed
- Coordinate with Sales and Service departments to track appointment results
- Generate and send letters, postcards, and emails following predetermined timelines for customer follow-ups
- Respond to website customer requests and contact internet leads via phone and email
- Notify relevant departments when appointments are scheduled
- Assist with additional duties as assigned
- Meet or exceed monthly performance goals
Pay
$18 to $20 per hour
Schedule
This is a full-time position with hours aligned to business needs. Specific shift details will be provided during the hiring process.