Automotive Service Appointment Coordinator

Responsibilities

• Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with service team.
• Master and follow all training materials including inbound service call guides and Strategic Responses (word tracks) in order to accurately answer all guest’s questions.
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
• Using the Blueprint Knowledge Drive to search for answers to guest’s questions prior to transferring the phone call to a Service Advisor.
• Follow all guiding principles for the auto group.
• The ability to meet or exceed all Key Performance Indicators for client service.

Requirements

• High School graduation or equivalent
• One (1) year of retail sales, clerical or related experience
• Intermediate Computer experience with MS Office
• Excellent written and verbal communication skills

Qualifications

This position offers excellent growth and training opportunities!

Skills

Flexible schedules available!

Benefits

• Competitive base pay $18 - $24 per hour plus bonus incentives.
• Weekly pay
• 401K with employer match up to 50% of 5%
• Medical, Dental, Life & Vision Insurance starting first of the month upon hire!
• 1 week of Paid Vacation after 6 months of employment
• Sick Leave that is accrued at the rate of 1 hour per 40 hours worked
• Employee Wellness Program
• Employee Assistance Program for all employees
• Employee Vehicle Purchase Program
• Employee Referral Program

Pay

$18 - $24 per hour

Schedule

Flexible schedules available!