Automotive Service Advisor - Up to $100K+ - 2481

About the role

We are seeking an experienced Automotive Service Advisor to join a well-established independent repair shop serving the Centralia and Rochester, Washington area. Since 2010, this growing business has built a reputation for honest service, quality repairs, and outstanding customer care. If you're an experienced advisor who enjoys building relationships, thrives in a fast-paced environment, and wants a Monday through Friday schedule with strong earning potential, we'd love to hear from you.

Responsibilities

• Greet customers and provide an exceptional service experience from vehicle drop-off through delivery.
• Listen to customer concerns and clearly communicate repair recommendations, estimates, and timelines.
• Create and manage repair orders while coordinating workflow with technicians.
• Maintain consistent communication with customers regarding repair progress and vehicle status.
• Utilize Protractor shop management software along with AutoVitals Digital Vehicle Inspections (DVI) and CRM tools to manage repair orders and customer communication.
• Coordinate parts orders, warranty claims, and customer follow-up.
• Work closely with technicians to prioritize repairs and ensure quality workmanship.
• Help customers make informed repair decisions through honest, solution-focused recommendations.

Requirements

• 3+ years of Automotive Service Advisor experience preferred (HUGE PLUS), open to individuals with AMAZING selling and customer service skills!
• Independent repair shop experience is REQUIRED
• Excellent communication, customer service, and organizational skills.
• Experience using shop management software and digital communication platforms.
• Experience with Protractor and AutoVitals is preferred.
• Ability to manage multiple repair orders in a fast-paced environment.
• Team-oriented with a professional, customer-first approach.

Pay

• Base pay plus commission.
• Opportunity to earn well over $80,000 annually based on performance (with potential to exceed $100,000).
• Guaranteed training pay during the first 30 days.

Benefits

• Medical and dental insurance available after 90‑day eligibility period (70% employer‑paid).
• Paid holidays after 90 days.
• Paid Time Off that increases with tenure.
• Washington State paid sick leave.
• Simple IRA with 3% employer match.
• ASE reimbursement.
• Uniforms provided.
• Paid training through SalesFix and TechFix programs.

Schedule

Monday – Friday, 8:00 a.m. – 5:00 p.m. (No weekends)