Automotive Service Advisor- Nissan of Greenville

At Nissan of Greenville, a Sonic Automotive family dealership, you’ll find the opportunities, resources, and support you need to grow and develop professionally. Sonic Automotive is a Fortune 500 company and one of the largest automotive retailers in the country, with over 120 dealerships nationwide. The organization offers comprehensive training, competitive compensation, and a range of benefits.

Pay

Annual Pay Range: $72,000 – $96,000

About the Role

As a Service Advisor you will be a key member of the service team, providing outstanding customer service and ensuring smooth operation of the service department. You will act as the liaison between customers and technicians, making sure vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers’ concerns and accurately document vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices, including a breakdown of services performed.
• Process payments and handle billing inquiries.
• Follow up with customers after service to ensure satisfaction and address concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast‑paced environment.
• Excellent organizational and time‑management skills.
• Familiarity with service department operations and procedures.
• Valid driver’s license and a clean driving record.
• Authorization to work in the USA and ability to pass pre‑employment testing (background check, MVR, drug test, driver’s license).

Preferred Experience

• Experience using and working with CDK.
• 3+ years of experience as a Service Advisor in an automotive dealership.

Schedule

Full‑time, Monday through Friday with alternating Saturdays. Alternating Saturdays: one week open (7:30 am – 4:30 pm) / next week closed (9 am – 6 pm).

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid Time Off accrual.
• Sundays off; closed for Thanksgiving Day and Christmas Day.
• Employee discounts on purchasing and leasing cars.
• Opportunities for career advancement within a Fortune 500 company.