Automotive Service Advisor - Group 1 Acura Sugar Land

About the Company

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. The company invests in people, technology, and operational excellence to shape the future of the automotive industry, grounded in the belief that a better customer experience starts with an exemplary employee experience.

About the Role

Group 1 Acura Sugar Land is seeking a high-quality Automotive Service Advisor to join our team. This role represents the Acura brand in a high-performing dealership committed to excellence in service and customer experience. The ideal candidate is passionate about customer service, thrives in a fast-paced environment, and enjoys building strong relationships with customers throughout the service process.

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience.
• Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs.
• Create detailed repair orders with clear, transparent cost and time estimates.
• Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines.
• Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion.
• Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost.
• Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction.
• Maintain strong product and warranty knowledge to confidently guide customers through service recommendations.
• Build and maintain long-term customer relationships to drive retention and repeat business.

Requirements

• Prior Service Advisor experience preferred.
• Positive and friendly attitude with strong interpersonal communication skills.
• Basic computer skills.
• Strong desire to provide an exceptional client experience.
• Ability to achieve targeted goals.
• High school diploma or equivalent.
• Valid driver’s license.

Benefits

• Salary-based pay plan.
• Structured career path leading to management.
• Service Advisor University training paid for by Group 1.
• Health, dental, and vision insurance.
• Life and disability insurance.
• 401(k) with company match.
• Paid time off.
• Employee vehicle purchase program.
• Employee Stock Purchase Plan.

Employment may be contingent upon successful completion of a background check and/or drug screening.