Automotive Service Advisor - Gladstone, OR | Dick Hannah Dealerships

Our Automotive Service Advisors excel in bolstering service department business through expertly recommending and selling essential service to customers, while prioritizing exceptional customer service and fostering long-term client relationships that strengthen our “Believe in Nice” culture.

Compensation and Benefits

• Competitive Salary: Average monthly earnings of $7,000–$10,000.
• Generous Paid Time Off (PTO): New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.
• Comprehensive Benefits Package: Extensive health benefits starting the first month after 60 days of employment, including:
  • Medical, dental, and vision coverage
  • Health Savings and Flexible Spending accounts
  • Life insurance
  • Short- and long-term disability
  • Robust 401(k) plan for retirement planning
• Paid Holidays: 5 paid holidays per year, subject to completion of the introductory period and other eligibility requirements.

Responsibilities

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted.
• Closes repair order as appropriate.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.

Qualifications

• Ability to read and comprehend instructions and information.
• Excellent communication and time management skills.
• Ability to multi-task and prioritize.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude and ability to collaborate in a team-oriented process.
• Must have a valid driver’s license and be insurable with company insurance.

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect, and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treats our employees just as well as our customers every day.