Automotive Service Advisor - Ann Arbor, Michigan, United States

We need to output HTML fragment with sections only if content present. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We need to parse the job description. We have sections: "THE POSITION:" description (maybe About the role). Then "The Perks" list includes Competitive Compensation, Employee Referral Program, Employee Discounts on Sales and Service, Benefits Package..., Voluntary Benefits..., 401(k) and Employer Match, Holiday Savings Program with Employer Match, Paid Time Off, Holiday Pay. That's benefits and compensation. Then "Skills & Qualifications" list: Problem Solving, Documentation and Repair Order Entry, Solid knowledge of computers and proficient in web navigation, Strong written and verbal communication skills, Customer focused, Ability to overcome objections, Positive Attitude, Team Player, Excellent communication skills. (some duplicates). Then "Education And Experience": Prior Experience Preferred, Ability to read and comprehend instructions and information, Professional personal appearance, High School Diploma or GED, 2 years or more experience. Then "Essential Duties & Responsibilities": long list of duties. Then "Physical Requirements": list. Then "The Company": description. We need to decide which sections to output. We have content for About the role (maybe from THE POSITION and The Company). Responsibilities (Essential Duties & Responsibilities). Requirements (maybe Education And Experience). Qualifications (maybe Skills & Qualifications). Skills (maybe overlapping). Benefits (The Perks). Pay (Competitive Compensation mentioned). Schedule (not mentioned). So we should not include Schedule. We must not include headings with filler like "commensurate with experience". We have Competitive Compensation explicit, so we can include Pay section with that line. We need to avoid duplication. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to include each bullet point as

• . For prose sections, we can put paragraphs. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At end there is "LaFontaine Automotive Group is an equal opportunity employer. TIER1". That's EEO boilerplate; remove. Also remove duplicated lines: e.g., "Excellent communication skills." appears twice in Skills & Qualifications; we should keep only one? The instruction: "remove duplicated lines". So we should deduplicate identical lines. Also "Strong written and verbal communication skills." and "Excellent communication skills." are similar but not identical; keep both? Probably keep both as they are not exact duplicates. But "Excellent communication skills." appears twice; we should keep one. Also "Problem Solving" etc. We need to ensure we don't lose any substantive info. Let's extract content. First, About the role: Could combine THE POSITION description and The Company description. But we should not create a heading if content is vague? The instruction: "Prefer a few substantive sections over many thin ones." So we could have About the role (combining THE POSITION and The Company). Or we could have separate sections: About the role (THE POSITION) and maybe Company Overview not a standard heading; but we only have allowed headings list. So we can put company info under About the role as prose. Thus About the role heading

  About the role

  then paragraphs. Content: THE POSITION: "The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers." That's a sentence. Then The Company description: "Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details. Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion." We should keep all that as prose (maybe multiple paragraphs). We can split into two paragraphs: one for position, one for company. Now Responsibilities: Essential Duties & Responsibilities list. We'll output

  Responsibilities

  then
  with each duty as
  • . Need to ensure we keep all duties exactly as written. List them: - Maintain Customer Satisfaction Index (CSI) rating as set by service manager. - Maintain the prescribed standard for “hours per customer repair order written.” - Greet customers in a timely, friendly, and professional manner. Let customers who are waiting know that they will be helped soon. - Communicate with customers to determine the nature of their mechanical problem(s). - Obtain accurate customer and vehicle data. - Test-drive vehicle as necessary. - Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications. - Lift the hood of every vehicle and look underneath for potential additional repair needs. - If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. - Repair orders must be legible. - Notify dispatcher of incoming work. - Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval. - Establish each customer’s method of payment. Obtain approval of credit, if necessary. - Obtain customer’s signature on repair order; provide customer with a copy. - Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner. - Handle telephone inquiries regarding work in process and appointments. - Compare final invoice with original repair order. - Analyze quality control report to ensure that work is completed as requested to reduce comebacks. - Deliver vehicle to customer and answer any questions. - Maintain follow up program on additional items found in need of repair. - Establish and maintain good working relationships with customers to encourage repeat and referral business. - Ensure that work areas and customer waiting areas are kept clean. Check for any duplicates: none. Now Requirements: Could be Education And Experience. We'll use

    Requirements

    maybe. But we also have Skills & Qualifications separate. The allowed headings include Requirements, Qualifications, Skills. We need to decide mapping. Education And Experience: Prior Experience Preferred, Ability to read and comprehend instructions and information, Professional personal appearance, High School Diploma or GED, 2 years or more experience. We could put these under Requirements. Skills & Qualifications: Problem Solving, Documentation and Repair Order Entry, Solid knowledge of computers and proficient in web navigation, Strong written and verbal communication skills, Customer focused, Ability to overcome objections, Positive Attitude, Team Player, Excellent communication skills (deduplicate one). We'll put under Skills. Qualifications: maybe we could combine Skills & Qualifications? But we have both Skills and Qualifications headings allowed. Since we have Skills & Qualifications section, we could split: Qualifications could be Education And Experience? Actually Qualifications often includes education/experience. But we already used Requirements for education/experience. Could also put Qualifications as Skills & Qualifications. But we need to avoid thin sections. Perhaps better: Use Requirements for Education And Experience, Skills for Skills & Qualifications, and omit Qualifications heading (since no separate content). Or we could put Qualifications as Skills & Qualifications and Skills as something else? But we have no other skills list. Thus we will output:

    About the role

    ...

    ...

    Responsibilities

    ...

    Requirements

    ...

    Skills

    ...

    Benefits

    ...

    Pay

    Competitive Compensation

    We must not include Schedule. Now Benefits: from The Perks list. Need to list each item as
  • . Items: - Competitive Compensation (but we already have Pay section; maybe we should not duplicate. However Benefits section should list benefits; Competitive Compensation is more pay. Could still include but we have separate Pay. To avoid duplication, we could omit Competitive Compensation from Benefits list. The instruction: preserve ALL substantive information; do not invent or summarize away detail. If we omit Competitive Compensation from Benefits, we still have it in Pay section, so it's preserved. Good. - Employee Referral Program - Employee Discounts on Sales and Service - Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance) - Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection) - 401(k) and Employer Match - Holiday Savings Program with Employer Match - Paid Time Off - Holiday Pay We need to keep the parentheses content as part of the
  • text. Now Pay section: just "Competitive Compensation". Could be a

    . Now ensure we didn't miss any substantive info: The Perks also includes "Competitive Compensation" which we moved to Pay. Also "Employee Referral Program", etc. Now check for any other sections: "Physical Requirements" - we have not included a heading for Physical Requirements. Allowed headings do not include Physical Requirements. Should we include it under Requirements or maybe under a generic section? The instruction: Use headings only from the list. So we cannot create a heading for Physical Requirements. We could incorporate that content into Requirements or maybe into a

    under Requirements? But Requirements heading is for requirements; physical requirements are a type of requirement. So we could add them under Requirements as list items. However we already have Requirements list for education/experience. We could combine both education/experience and physical requirements under Requirements. That would preserve all info. The instruction: Prefer a few substantive sections over many thin ones. So merging is okay. Thus Requirements

    will include both education/experience items and physical requirements items. Let's list Physical Requirements: - Occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. - Regularly required to stand, talk, and hear. - Frequently is required to walk and sit. - Is potentially exposed to exhaust fumes or other airborne particles. - Occasionally lift and/or move up to 10 pounds. - Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision. We need to keep exact phrasing. Now Requirements list will combine: - Prior Experience Preferred - Ability to read