Automotive Service Advisor - Ann Arbor, Michigan, United States

We need to output HTML fragment with sections: About the role? The posting includes description paragraphs. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title as heading. No Job ID. Remove boilerplate like EEO, etc. We need to preserve substantive info. Let's parse content: - Intro: "Are you interested in joining a growing business that is committed to family, promotes employees from within, is Passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!" This is about company culture; could be "About the role" or maybe "About the company". But we have only allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put that under "About the role". It's a prose paragraph. - "THE POSITION: The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers." That's also about role. - Then "The Perks" list: Competitive Compensation, Employee Referral Program, Employee Discounts on Sales and Service, Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance), Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection), 401(k) and Employer Match, Holiday Savings Program with Employer Match, Paid Time Off, Holiday Pay That's benefits. So we need a Benefits section with list. - "Skills & Qualifications" then bullet list: Problem Solving, Documentation and Repair Order Entry., Solid knowledge of computers and proficient in web navigation., Strong written and verbal communication skills., Customer focused., Ability to overcome objections., Positive Attitude, Team Player, Excellent communication skills. (some duplicates). We'll list unique items. - "Education And Experience": Prior Experience Preferred, Ability to read and comprehend instructions and information., Professional personal appearance., High School Diploma or GED., 2 years or more experience. That's qualifications/requirements. We can split into Requirements (maybe education/experience) and Qualifications (skills). But we have both Skills & Qualifications and Education And Experience. We could treat Skills & Qualifications as Skills section, and Education And Experience as Requirements/Qualifications. But we must not create thin sections; we can combine. We have "Essential Duties & Responsibilities" long list. That's responsibilities. - "Physical Requirements": list of physical demands. Could be part of Requirements or maybe a separate section? Not in allowed headings; we could include under Requirements as a list. - "The Company" description: could be About the role or maybe we could add another section but not allowed. Could put under About the role as additional prose. - "Our Mission: ..." and "Our Core Values:" also about company. We must not include boilerplate like equal opportunity employer. We need to output only HTML fragment, using

for headings,

• for lists,

  for prose. We need to ensure we don't create sections with filler like "commensurate with experience". Not present. We need to include Benefits section because we have specifics. Pay section: we have "Competitive Compensation" but no specific numbers. The rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. It states "Competitive Compensation" but that's vague. Is that considered stating pay? It's not a specific number or range. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." Does "Competitive Compensation" count as stating them? It's a statement but not specific. Might be considered stating that there is competitive compensation, but not a figure. The rule says "unless the posting actually states them". It does state "Competitive Compensation". So we could include Pay section with that statement. However they also say "Prefer a few substantive sections over many thin ones." Including Pay with just "Competitive Compensation" might be thin. But we could combine Pay into Benefits? Not allowed; we have separate headings. Could we omit Pay section because it's not specific? The rule says "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state "Competitive Compensation". So we could include Pay section with that line. But we might also include it under Benefits as part of compensation? However Benefits section already includes many benefits; we could add "Competitive Compensation" as a list item under Benefits. That might be better to avoid thin Pay section. The rule says "Prefer a few substantive sections over many thin ones." So we should avoid creating a Pay section with just a vague statement. Better to incorporate into Benefits. Schedule: no mention of schedule (hours, shifts). So we omit Schedule section. Thus sections: About the role, Responsibilities, Requirements (or Qualifications), Skills, Benefits. We need to decide headings: About the role, Responsibilities, Requirements, Skills, Benefits. Could also have Qualifications but we can combine education/experience into Requirements. Let's extract content for each. About the role: combine intro paragraph and THE POSITION sentence and maybe company description? The company description is more about the company; but we could include it under About the role as it's relevant to role context. However we must not invent. We'll include the intro and THE POSITION. Also maybe include "The Company" description? It's about the company, not the role. Might be okay to include under About the role as it's still relevant. But we risk adding filler? It's substantive. We'll include it. Responsibilities: the "Essential Duties & Responsibilities" list. Requirements: Education And Experience list plus Physical Requirements? Physical requirements could be part of Requirements. We'll include them. Skills: Skills & Qualifications list. Benefits: The Perks list. We need to ensure we don't duplicate items. We'll deduplicate. Let's list each. Intro paragraph: "Are you interested in joining a growing business that is committed to family, promotes employees from within, is Passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!" THE POSITION: "The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers." Company description: "Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details. Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion." We could keep that as prose. Now Responsibilities list: Let's extract each duty sentence. - Maintain Customer Satisfaction Index (CSI) rating as set by service manager. - Maintain the prescribed standard for “hours per customer repair order written.” - Greet customers in a timely, friendly, and professional manner. Let customers who are waiting know that they will be helped soon. - Communicate with customers to determine the nature of their mechanical problem(s). - Obtain accurate customer and vehicle data. - Test-drive vehicle as necessary. - Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications. - Lift the hood of every vehicle and look underneath for potential additional repair needs. - If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. - Repair orders must be legible. - Notify dispatcher of incoming work. - Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval. - Establish each customer’s method of payment. Obtain approval of credit, if necessary. - Obtain customer’s signature on repair order; provide customer with a copy. - Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner. - Handle telephone inquiries regarding work in process and appointments. - Compare final invoice with original repair order. - Analyze quality control report to ensure that work is completed as requested to reduce comebacks. - Deliver vehicle to customer and answer any questions. - Maintain follow up program on additional items found in need of repair. - Establish and maintain good working relationships with customers to encourage repeat and referral business. - Ensure that work areas and customer waiting areas are kept clean. We'll make each as

• . Now Requirements: Education And Experience list: - Prior Experience Preferred - Ability to read and comprehend instructions and information. - Professional personal appearance. - High School Diploma or GED. - 2 years or more experience. Physical Requirements list: - Occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. - Regularly required to stand, talk, and hear. - Frequently is required to walk and sit. - Is potentially exposed to exhaust fumes or other airborne particles. - Occasionally lift and/or move up to 10 pounds. - Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision. We'll combine these under Requirements. Now Skills list: from Skills & Qualifications: - Problem Solving - Documentation and Repair Order Entry. - Solid knowledge of computers and proficient in web navigation. - Strong written and verbal communication skills. - Customer focused. - Ability to overcome objections. - Positive Attitude - Team Player - Excellent communication skills. (duplicate of strong written and verbal communication skills? We'll keep but maybe deduplicate: we have Strong written and verbal communication skills and Excellent communication skills. They are similar but not identical; we can keep both.) We'll list each as
• . Now Benefits list: The Perks: - Competitive Compensation - Employee Referral Program - Employee Discounts on Sales and Service - Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance) - Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection) - 401(k) and Employer Match - Holiday Savings Program with Employer Match - Paid Time Off - Holiday Pay We'll list each as
• . Note that some items have parentheses; we keep as is. Now we need to output HTML fragment with headings

  and sections. We must not include any extra text outside HTML.