Automotive Service Advisor - Acura - Up to 5K Sign On Bonus

Responsibilities

• Establish ongoing consulting relationships with customers by being available during business hours to answer questions, explain additional repairs needed, and make arrangements for subsequent service reservations
• Promote the sales of appropriate services, parts, and accessories by accurately identifying the customer's service needs and by thoroughly understanding the Acura product and service lines
• Establish working agreement with the customer by determining and verifying customer's service needs and recording them along with current vehicle and customer information. Also, record the initial estimate signatures and verify the location of the customer so that no work starts without customer approval
• Aide in the inspection of the vehicles to accurately identify customer service needs, so the number of comebacks related to improper repair orders is minimal
• Maintain the customer follow-up system by adhering to the Acura guidelines

Requirements

• Minimum of 1 years of service advisor experience required, Acura service advisor experience preferred
• Valid Driver's License required
• Excellent customer service skills
• Working knowledge or trainable in automotive retail center computer systems (CDK computer system preferred)
• Excellent verbal/written communication and organization skills
• Outgoing and patient personality with outstanding customer relations ability
• Professional personal appearance

Benefits

• Industry leading payplan!
• Earn up to 5K sign on bonus based on experience!
• Great benefits package including medical, dental and vision coverage for employee & family
• Company paid life insurance and optional additional coverage
• Voluntary short term and long term disability available
• Additional voluntary benefits including Aflac and LegalShield!
• Paid time off!
• Paid holidays!
• 401K plan
• Employee Assistance Program

Pay

PAY RANGE: $65,000 - $120,000 ANNUALLY Earn up to 5K sign on bonus based on experience!