Automotive Sales Receptionist Jeep

About the role

Empire Jeep Chrysler is seeking a poised and personable Sales Receptionist to serve as the welcoming face of our showroom. If you’re driven by great conversations and thrive in a fast-paced, customer-focused environment, we want to hear from you. As the first point of contact for our guests, you'll set the tone for an exceptional sales experience. We’re looking for someone who is friendly, attentive, and passionate about making every customer feel valued from the moment they walk in.

Responsibilities

• Greet customers and answer incoming calls with professionalism and warmth.
• Conduct outbound follow-up calls to ensure a positive customer experience.
• Review, confirm, and reschedule daily appointments; complete daily call activities.
• Monitor and organize customer concerns, escalating to management when appropriate.
• Address customer issues promptly using the dealership’s CRM, as well as phone, text, and email communication channels.
• Build and maintain trust with both customers and team members.
• Accurately document and track customer concerns through to resolution.
• Proactively engage customers by identifying their needs before being prompted.
• Collaborate with fellow dealership staff to resolve customer questions and concerns.
• Develop a strong understanding of the manufacturer’s standards for customer satisfaction.
• Ensure valid payment is collected, properly authorized for the correct amount, and accurately recorded in daily reports.

Qualifications

• Excellent communication, interpersonal, and organizational abilities.
• Professional appearance and demeanor in business attire, representing Empire with confidence.
• Strong listening skills and empathetic approach to customer interactions.
• Solid work ethic with the ability to thrive in a fast-paced, results-oriented environment.
• Proven track record of delivering exceptional customer service through expertise, trust-building, and a focus on satisfaction.
• Minimum of one year of experience in customer-facing or phone-based service roles.
• Friendly, enthusiastic, and reliable with a positive, team-oriented attitude.
• Receptive to constructive feedback and committed to ongoing personal development.
• Availability for a Monday–Saturday daytime schedule, with flexibility to support holidays and weekends if needed.
• Proficient multitasker with strong computer skills, including Microsoft Office.
• Maintains a clean, organized, and detail-oriented workspace.