Automotive Dealership Receptionist

Join the Rydell Chevrolet team as a friendly, dependable, and customer-focused Receptionist in Waterloo, Iowa. You’ll be one of the first points of contact for our customers, creating a positive first impression of our dealership.

Responsibilities

• Answer incoming calls promptly and professionally using a multi-line phone system.
• Determine the nature of each call and quickly direct customers to the appropriate person or department.
• Greet customers and visitors in a friendly, courteous, and professional manner.
• Minimize customer hold time and check back with callers as needed.
• Take accurate and detailed messages.
• Assist customers with general questions and provide basic dealership information.
• Handle customer concerns professionally and connect customers with the appropriate manager or department for resolution.
• Become familiar with dealership departments, employees, and internal procedures to provide efficient customer service.
• Assist customers with scheduling service appointments when needed.
• Maintain a professional, organized, and neat reception/work area.
• Maintain the customer Refreshment Center throughout the day, keeping beverages, refreshments, and supplies stocked and organized.
• Ensure the Refreshment Center remains clean, neat, and welcoming.

Requirements

• Excellent customer service and communication skills.
• Friendly, positive, and professional attitude.
• Strong telephone etiquette.
• Excellent attendance and punctuality.
• Dependable and organized with strong attention to detail.
• Ability to communicate customer needs and requests effectively to management and other dealership personnel.
• Ability to multitask in a busy office environment.
• Professional appearance and demeanor.
• Ability to maintain a clean and organized workspace.
• Previous experience in reception, front desk, customer service, administrative support, clerical work, or an automotive dealership is a plus.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• $10,000 Company-Paid Life Insurance
• Short-Term Disability Insurance
• 401(k) Retirement Plan with Company Match
• Paid Vacation
• Employee Assistance Program (EAP)
• Gym Membership Reimbursement
• Employee Vehicle Purchase Program
• Employee Parts and Service Discounts
• Paid Volunteer Time
• Career Advancement Opportunities

Pay

$16 - $17 per hour based on experience.

Schedule

Full-time, Monday through Friday, 8:00 a.m. - 5:00 p.m.