Automotive Sales Receptionist Cadillac

Responsibilities

• Answer incoming calls and greet customers in a professional manner.
• Review all appointments for the current business day, confirming appointments or rescheduling, including completing daily phone activities.
• Manage and organize incoming concerns from customers, informing management when necessary.
• Ensure that a valid form of payment has been taken and authorized for the appropriate amount, and completing daily reports.
• Handle customer concerns, provide appropriate solutions and alternatives within reasonable time limits using dealership’s CRM, phone, text and email.
• Develop a trusting relationship with all customers and fellow employees.
• Maintain accurate and complete information about any customer concerns, tracking progress until completion.
• Take extra steps to engage customers when a need is detected, often before they are asked to do so.
• Work with other dealership personnel to resolve any customer questions or concerns.
• Develop a fluent understanding of the automotive manufacturer’s standards for customer satisfaction.

Qualifications

• Excellent communication, interpersonal, and organizational skills.
• Reliable and presentable in business attire representing in a professional matter.
• Understand the importance of listening and being empathetic.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
• At least one year of prior employment involving customer facing service or telephone contact.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Open to constructive feedback to improve your performance and development.
• Flexible with work scheduling and availability to work weekends and holidays.
• Strong computer and multitasking skills, including Microsoft Office.
• Restaurant, hotel, or other hospitality experience would be helpful.

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within