Automotive Sales Consultant- Serra Traverse City

Automatic Updates

• Sells/leases new- and used-vehicles at dealership gross profit, volume, and customer satisfaction standards.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Writes complete sales orders and processes paperwork in accordance with dealership policies.
• Utilizes dealership sales controls and follow-up systems.
• Attends product and sales training courses as requested by the sales manager.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospective of development systems.
• Conducts business in an ethical and professional manner.
• Satisfies the transportation needs of vehicle purchasers.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains, in detail, product performance, application, and benefits to prospective customers.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects.
• Fulfills dealership procedure to obtain proper identification from customer prior to test drive.
• Exhibits a high level of commitment to customer satisfaction.
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values and can explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Cleans each sold vehicle with the Appearance Team prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Schedules first service appointment.
• Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Attends sales meetings.
• Maintains a clean vehicle display area.
• Performs all other duties deemed essential to selling and marketing new and used vehicles.
• Captures meeting between customer and F&I manager.
• Describes optional equipment available for customer purchase.
• Maintains professional appearance and clean work area.

Qualifications

• Excellent customer service, interpersonal, and communication skills.
• Strong listening, observational, organizational, and time management skills.
• The ability to motivate and build rapport with people.
• The ability to work autonomously and manage your own caseload.
• An empathetic, non-judgmental and ethical approach.
• Valid driver's license.
• Professional, well-groomed personal appearance.
• The ability to multitask.