Automotive Sales Consultant

About the role

The mission of the salesperson is to maximize and support 100% of all inbound (Showroom, Phone, Internet Opportunities) and outbound (Sold Follow-up, Un-Sold Follow-up, Prospecting, and Service Opportunities) customer traffic, while maintaining the highest possible level of customer satisfaction. By his/her impression, the image of the dealership is portrayed. This position requires an individual with excellent people skills. This position will include daily interaction with the dealership’s Management Staff (Variable & Fixed Operations) and select Sales Managers/Floor Managers.

Responsibilities

• Work a daily business plan and communicate with: Incoming Traffic/Calls, Phone-up Follow-up, Sold Follow-up, Orphan Follow-up, Service Follow-up Letters (thank you, holiday, birthday)
• Update business plans and client cards
• Leverage auto responders, personalized e-mail templates and phone guides to drive appointments and sales
• Manage and measure all lead activity and results including: Initial email response, Personalized emails, Initial Phone Call to set appointments, Confirm appointments to drive your show rate, Greet in-coming sales opportunities, Do a comprehensive needs assessment, before selection, Initiate the EMI, Select the right vehicle with the help of the Floor Manager, Present the vehicle, based on the clients’ needs and wants, Demonstrate vehicles at dealership, Present arithmetic to customers and facilitate paperwork, Deliver vehicle, Sign customer up for first service appointment at delivery, Unsold follow up of prospects who do not buy, Follow up for people who did not show for appointment, Sold follow up for customers who buy, Referrals and household prospecting, Ongoing customer contact to promote loyalty and retention, Facilitate automated follow up including sold follow up, service reminders, vehicle anniversary, contacts, recalls, referrals & prospecting, Renewal contacts to re-sell your customer base
• Adhere to all company policies, procedures and safety standards

Qualifications

• High school diploma or the equivalent
• Ability to read and comprehend instructions and information
• A professional appearance and customer oriented attitude
• Excellent interpersonal and telephone skills; well organized and self- motivated
• Know and understand the federal, state and local laws, which govern retail

Benefits

• Medical - 4 plans (BCBS)
• Dental
• Vision
• Term Life
• Company-paid Term Life
• STD/LTD
• Accident indemnity rider
• PTO / Sick days (annually)
• 401(k) with an employer match
• Employee Assistant Program
• FMLA / Maternity/Paternity Leave
• Bereavement Leave