Automotive Sales Consultant

Responsibilities

• Inspect, prepare and present vehicles to customers.
• Arrange for test drives when a customer expresses interest in a specific automobile.
• Gain in-depth product and industry knowledge of vehicles and the technology driving the owner experience.
• Spend time with customers to understand their needs and balance their expectations.
• Aid customers in selecting a vehicle by asking questions and actively listening to their responses.
• Provide high-quality and professional demonstrations of vehicles, including test driving and highlighting industry-leading features.
• Understand and advise on financing requirements and match them to vehicle inventory.
• Complete quotes and explain financing/leasing options for both new and used vehicles.
• Pursue leads and follow up with customers through calls, emails, and voicemails.
• Support customers and the Business Development Center (BDC) by setting appointments.
• Offer exceptional customer service to build long-term customer relationships.
• Follow up with customers to ensure a positive experience and monitor Customer Satisfaction Index (CSI) to support dealership success.
• Overcome objections and handle challenging sales situations by studying vehicle characteristics and capabilities.
• Stay updated on vehicle features and industry trends through participation in educational opportunities and reading professional publications.

Qualifications

• High School Diploma or GED.
• Experience with computers, the internet, social media, and strong communication skills.
• Current driver’s license with a clean driving record.
• Willingness to undergo a pre-employment drug screen and background check.