Automotive Retail Store Associate

About the role

The Retail Store is seeking a team member who loves hot rods, muscle cars, or racing and enjoys helping customers build their automotive dreams. This role delivers exceptional customer service through product guidance, order processing, inventory handling, and light product repair in a team-oriented, values-driven environment.

Responsibilities

• Provide knowledgeable, customer-focused support by answering product and service questions in person and by phone; recommend appropriate products and proactively upsell complementary items based on customer needs and vehicle applications.
• Accurately enter customer orders into the SOP system; process payments, returns, refunds, and exchanges while ensuring correct pricing, charges, and change.
• Retrieve products from the warehouse to fulfill customer orders; prepare accurate invoices and deliver products to the appropriate internal or external location.
• Create, process, and track loan tickets as needed; retrieve loaned products and deliver them to the Customer Experience (CX) team. Reverse loan tickets upon return and restock merchandise in designated locations.
• Identify, research, and resolve customer concerns; follow up on open inquiries to ensure timely and satisfactory resolution.
• Routinely inspect returned products to Quality Control (QC) for inspection and, once disposition is determined, ensure items are placed in the correct inventory location.
• Recognize and document customer or operational trends; communicate insights to Purchasing and CX leadership and recommend process improvements as appropriate.
• Safely operate material-handling equipment—including pallet jacks, tuggers, bicycles, and forklifts (if certified)—to retrieve and move products.
• Assist with light product repairs, labeling, stamping, or preparation as needed.
• Support special projects and operational tasks during downtime to maintain efficiency and organization.
• Maintain regular, reliable attendance and adhere to all safety and operational standards.
• Perform additional duties as assigned to support business needs.
• Adhere to all company policies, procedures, and safety protocols.
• Take ownership of assigned responsibilities and follow through on commitments.
• Embrace and live out Speedway Motors core values.
• Adapt to changing priorities and demonstrate flexibility in a dynamic work setting.
• Seek opportunities for continuous improvement and professional growth.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• 1 year experience in customer service or similar environment.
• Must be able to communicate effectively both verbally and written in the English language.
• Strong attention to detail and able to follow established procedures.
• Basic computer skills and ability to learn order entry and point-of-sale (POS) systems.
• Able to work independently as well as effectively in a team environment.
• Able to resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions and provide excellent customer service skills.
• Exposure to automotive products, vehicles, tools, or related industries (professional or personal interest) preferred.
• Comfortable learning technical product information and asking questions to build knowledge.

Qualifications

• Bilingual in English and Spanish is preferred.

Skills

• Customer Service
• Product Knowledge
• Order Processing
• Inventory Management
• Light Repair
• Communication
• Attention to Detail
• Computer Skills

Benefits

• Comprehensive Health, Dental and Vision Insurance
• Retirement Plan with Company Match
• Paid Time Off
• Paid Holidays
• Continuing Education Reimbursement
• Wellness Program and Healthy Living Reimbursement
• Discount on Speedway Motors Product and Referral Bonuses
• Growth Opportunities
• Paid Parental Leave
• An extremely supportive team
• Opportunity to utilize your strengths and be creative

Pay

$62,012 per year

Schedule

Full-time