Automotive Repair and Technical Support Advisor

About the role

We are seeking qualified contractors to fulfill the role of an Automotive Repair Technical Support Specialist, who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. Agents will support Dealers in resolving automotive product concerns in a prompt and effective manner.

Responsibilities

• Respond to automotive inbound calls and tickets from Dealer Network, providing automotive technical diagnostic direction to the Dealer Technicians
• Provide automotive resolution through a defined six-step diagnostic process to resolve automotive concerns
• Technical support to group members to Quality, Engineering, Technical Advisors as requested
• Communicate product issues to Quality, Engineering, Technical Advisors, as requested
• Utilize / research database for relevant automotive product / repair information
• Acquire product information updates from liaison representative or database
• Perform follow ups on existing tickets and close tickets once resolution is reached

Qualifications

• High School Diploma or GED equivalent
• Minimum of 1-2 years of hands-on automotive repair experience OR Bachelor's Degree OR Technical Trade School Certificate in Automotive internship or similar experience
• Preferred qualifications: 1-2 years of experience with electrification technologies (Bev, PHEV, Hybrid)
• Strong Understanding of advanced diagnostic processes and automotive systems
• Familiarity with Tier 1 Automotive OEM Product Lines and technical resources
• Excellent communication and problem-solving skills for technical support environments

Additional Information / Requirements

• Knowledge of diagnostic and repair tools and Dealer information software
• Intermediate computer skills, including Word and keyboarding proficiency

How to Apply

Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by eTeam for next steps.