Automotive Pre-Owned Service Technician

Farmington Hills, MI – Serra Ford Farmington Hills is seeking a motivated and highly organized Automotive Pre-Owned Service Technician to join our fast-paced, high-performing team.

About the role

In this role, you will be responsible for diagnosing, maintaining, and repairing pre-owned vehicles to ensure they meet dealership and manufacturer standards. Your technical expertise, attention to detail, and commitment to customer satisfaction will help maintain our reputation for quality and reliability.

Responsibilities

• Perform work specified on repair orders efficiently and in accordance with dealership policies and procedures
• Test-drive vehicles and test components and systems using diagnostic tools and special service equipment
• Diagnose, maintain, and repair automotive systems including engine, transmission, electrical, steering, suspension, brakes, and air conditioning
• Communicate directly with the Pre-Owned Manager regarding additional service needs and estimated repair times
• Execute warranty repairs following manufacturer specifications
• Maintain a clean, organized, and safe work environment, including keeping assigned work areas and vehicles orderly
• Collaborate with team members to meet service department goals and customer expectations

Requirements

• High School diploma or equivalent
• Minimum of 2 years' experience as an automotive technician
• Strong knowledge of automotive repair, maintenance, and diagnostic procedures
• Ability to read and comprehend written instructions and repair information
• Excellent oral and written communication skills
• Strong customer service skills with a team-oriented mindset
• Valid driver's license and clean driving record
• Ability to maintain cleanliness and organization of work area and vehicles
• Fast learner with the ability to adapt to new technologies and repair procedures

Skills

• Ability to quickly identify and resolve vehicle problems
• Proficient with diagnostic equipment and automotive repair tools
• Effective analytical and problem-solving skills
• Basic reading, computer, and math skills for repair documentation
• Ability to learn new technology and manufacturer service specifications
• Ability to work efficiently under pressure while maintaining quality standards

Benefits

• Competitive compensation package
• Opportunities for career growth and development
• Medical, Dental, Vision, 401K, and other benefits offered
• Supportive team environment
• Paid Time Off
• Family owned and operated
• Employee discounts on services and vehicles

About the Company

Serra Ford Farmington Hills is part of Serra Automotive, one of the nation's leading privately-held automotive retail groups. Founded in 1973 with a customer-first philosophy, Serra Automotive has expanded to operate over 60 dealerships in 8 states, representing 27 automotive brands and employing more than 3,600 people nationwide. Our commitment to integrity, service, and career growth makes Serra a trusted name in automotive sales and service.