Automotive Parts Manager

Responsibilities

• Developed extensive knowledge of manufacturer policies, procedures, warranty requirements, and parts return guidelines to ensure compliance, accurate warranty processing, and effective inventory control.
• Managed inventory levels by maintaining accurate stock, reducing obsolescence, and implementing efficient inventory management practices.
• Located, ordered, and supplied the correct parts, accessories, and merchandise while providing exceptional customer service to retail, wholesale, and service customers.
• Oversee the daily operations of the Parts Department.
• Manage, train, and motivate parts department staff.
• Maintain accurate inventory levels through effective ordering and inventory control.
• Develop and grow the wholesale parts business by building and maintaining relationships with repair facilities and commercial accounts.
• Ensure timely and accurate fulfillment of customer and technician parts requests.
• Resolve customer concerns and provide outstanding customer service.
• Monitor department performance, profitability, and key performance indicators.
• Work closely with the service department to ensure efficient operations.
• Monitored open purchase orders, invoices, and vendor accounts to ensure timely receiving, accurate billing, and effective coordination with the accounting department for financial statement accuracy.
• Collaborated closely with the service department and cross-trained in service writing to improve communication, scheduling, and customer satisfaction.
• Maintained a thorough understanding of company policies and procedures to ensure efficient daily operations.
• Controlled department profitability by managing inventory costs, negotiating vendor purchases, minimizing obsolete inventory, and improving purchasing efficiency.
• Processed manufacturer warranty claims, warranty parts returns, core returns, and aged inventory returns in accordance with manufacturer policies and deadlines.
• Ensured compliance with all company safety standards and environmental regulations.
• Recruited, trained, mentored, and supervised parts department personnel to improve productivity, accuracy, and customer service.
• Maintained a clean, organized, and efficient parts department, ensuring accurate storage locations and inventory organization.
• Oversee parts sourcing, inventory storage, bin locations, and cost controls to maximize operational efficiency.
• Managed parts core inventory and ensured timely processing and reconciliation of all core returns and credits.
• Performed and maintained accurate physical inventories of tires, oil, parts cores, and general inventory while resolving inventory discrepancies.
• Utilized the Reynolds & Reynolds dealership management system to create, monitor, and reconcile purchase orders, ensuring all purchases were properly documented, matched to invoices, and processed accurately.

Qualifications

• Minimum of 5 years of automotive parts experience, preferably in a dealership environment.
• Previous leadership or management experience is preferred.
• Strong knowledge of GM parts and dealership operations is a plus.
• Excellent customer service, communication, and organizational skills.
• Experience with inventory management and wholesale parts sales.
• Ability to lead a team in a fast-paced environment.
• Proficiency with dealership management systems is preferred.

What We Offer

• Competitive salary plus performance incentives.
• Health, dental, and vision insurance.
• Paid vacation and holidays.
• 401(k) with company match.
• Ongoing training and career advancement opportunities.
• A supportive team environment with a respected Chevrolet dealership.