Automotive Parts Counter Associate

About the role

Aloha Kia Kauai, a Ken Garff Automotive Dealership, is seeking a Parts Front Counter Sales Associate who embodies our core values of Respect, Intelligence, Greatness, Honesty, and Teamwork. Our goal is to become the most esteemed automotive group by treating everyone R.I.G.H.T and fostering lifetime customers.

Responsibilities

• Handle customer complaints tactfully, promptly, and with genuine concern, following dealership guidelines.
• Sell branded parts and encourage their sales.
• Improve efficiency in customer/Parts Department interactions and transactions through regular efforts.
• Ensure accuracy between inventory and computer records and establish processes to maintain this.
• Refresh accessory displays and coordinate with the Sales Manager to ensure an accessory vehicle is available.
• Maintain workflow in the parts department, intervening as necessary to ensure timely completion of tasks and meeting technician needs.
• Make warranty and billing adjustments and monitor backorders to ensure prompt delivery.
• Account for all dealership purchases before payment and ensure proper tagging of parts for full factory credit recovery.
• Collect on overdue accounts and notify special-order customers upon arrival of parts.

Requirements

• Two or more years of experience in an automotive parts department preferred.
• The ability to read and comprehend job-related instructions and information, whether electronic or paper-based.
• Deals creatively and logically with problems, expressing empathy for customers.
• A High School diploma or equivalent required.
• The ability to move around the parts department and possess computer skills.
• Physical requirements of the role, including lifting over 50 lbs.
• A valid in-state driver's license and a good driving record, per company standards.

Qualifications

We are an Equal Opportunity Employer. We Hear You.