Automotive Parts Advisor (Full Time)

About the role

Parts Advisors play an important role in keeping our dealerships moving — helping customers, supporting our Service and Parts teams, and making sure technicians have the right parts to get the job done. If you're knowledgeable about automotive parts, enjoy working with people, and thrive in a fast-paced team environment, we'd love to meet you!

Responsibilities

• Assist retail and wholesale customers with identifying and purchasing the correct parts
• Recommend related or companion parts and accessories when appropriate
• Answer phone calls and provide pricing, availability, and product information
• Pull and prepare parts for customers, technicians, deliveries, and shipments
• Check inventory and order parts that are not currently in stock
• Assist Service Technicians in identifying and obtaining parts needed for repairs
• Notify the appropriate team members and customers when special-ordered parts arrive
• Assist outside sales representatives with orders and customer requests
• Prepare daily parts for shipment, delivery, or customer pickup
• Follow up on backorders and special orders
• Solicit and maintain relationships with assigned wholesale accounts
• Process parts returns and credits according to dealership procedures
• Ensure proper documentation and authorization for charge and tax-exempt sales
• Provide friendly, professional, and efficient service to customers and dealership departments
• Maintain accurate records and follow dealership processes
• Replenish assigned inventory
• Keep front and rear counter areas clean and organized
• Assist with inventory and lost-sale tracking
• Stay current on new products, parts, and product updates
• Participate in dealership and manufacturer training programs
• Maintain a clean and organized workspace
• Assist with local parts deliveries as a backup driver when needed

Requirements

• Previous automotive parts department experience preferred
• Previous Sales or Customer Service experience preferred
• Knowledge of automotive parts and terminology
• Strong communication and customer service skills
• Ability to work effectively in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to manage multiple customers and requests at the same time
• Professional appearance and positive attitude
• Valid driver's license and good driving record
• High school diploma or equivalent

Benefits

• Competitive pay based on experience
• Full Benefits Package
• Paid training and opportunities for continued learning
• Employee vehicle purchase and service discounts
• A supportive, team-oriented work environment
• Career growth opportunities within a growing dealership group
• Stability with a 50+ year, family-owned company
• The opportunity to work alongside experienced automotive professionals