Automotive Manufacturing Field Service Technician

Come make the world and accelerate your success. It takes great people to achieve greatness—people with a sense of purpose and integrity, a relentless pursuit of excellence, and a passion for making things better. Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

About the role

As a Field Service Technician, you’ll be part of our Stud Welding team working as a remote employee supporting the Indiana and Illinois area.

Responsibilities

• Make field service calls both local and out of state at times with little advance notice and possibility for extended periods of time.
• Provide integration support, including teaching, adjustment, calibration, and diagnosing issues related to the system.
• Commission systems at customer locations, which may involve extensive walking or standing for long periods.
• Attend all customer-requested kick-off meetings.
• Complete final buy-off of installations, documenting any open issues or exceptions. This may require standing on a robot or taking measurements close to the floor.
• Ensure all equipment at assigned customer plants operates at maximum target reliability levels (99.998%) or provide written documentation to the Technical Field Manager for exceptions.
• Diagnose and repair equipment to the component level using test equipment (e.g., oscilloscope, multi-meter, chart recorder).
• Record service reports and update plant inventory after visitations using SalesForce.com (SFDC FSL).
• Maintain a plant information database, including equipment performance and customer satisfaction surveys for all related product lines (SFDC FSL).
• Log all open issues and follow them through to completion.
• Assist customers in identifying and ordering spare parts and capital equipment.
• File accurate expense reports in a timely manner.

Requirements

• 2+ years of experience in electrical/electronic equipment troubleshooting.
• Typically travel 30% to customer sites; up to 50% travel for special projects.
• Experience with robot/PLC interfacing, including basic ladder logic.
• Basic understanding of SWS and SPR systems preferred.
• Basic understanding of safety circuits and commissioning systems.
• Ability to program systems and troubleshoot at an intermediate level.
• Knowledge of mechanical components (pneumatics, weld heads, feeders, spindles).
• Electronic technology degree or equivalent; Associate’s or Bachelor’s degree desirable.

Benefits

• Medical, dental, life, vision, and disability insurance.
• 401(k) retirement plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Paid time off, including vacation, holidays, and personal days.
• Tuition reimbursement.
• Well-being programs and resources.
• Discounts on Stanley Black & Decker tools and partner programs.

Pay

The salary range for this position is $54,700 - $93,500 annually, depending on job level, geographic location, knowledge, skills, qualifications, and experience. The total target cash compensation range is $57,000 - $92,000, inclusive of base salary and target variable cash compensation (e.g., sales incentives or commission). Eligible for annual merit increases.