Automotive Manufacturing Field Service Technician

About the role

As a Field Service Technician on our Stud Welding team, you’ll work remotely supporting the Indiana and Illinois area. This role involves making field service calls—both local and out-of-state—with little advance notice and the possibility of extended travel. You’ll provide integration support, including teaching, adjustment, calibration, and diagnosing system issues, as well as commissioning systems at customer locations. This may require extensive walking, standing for long periods, or working in various sections of a plant. You’ll attend customer kick-off meetings, complete final buy-off of installations, and document any open issues or exceptions. Ensuring equipment operates at maximum reliability (99.998%) is a key responsibility, along with diagnosing and repairing equipment to the component level using tools like oscilloscopes and multimeters. You’ll also maintain plant information databases, log open issues, assist customers with spare parts and capital equipment orders, and file accurate expense reports.

Responsibilities

• Make field service calls locally and out-of-state with little advance notice, including extended travel.
• Provide integration support: teaching, adjustment, calibration, and diagnosing system issues.
• Commission systems at customer locations, which may require extensive walking or standing.
• Attend all customer kick-off meetings as required.
• Complete final buy-off of installations, documenting open issues or exceptions.
• Ensure equipment operates at 99.998% reliability or document exceptions for the Technical Field Manager.
• Diagnose and repair equipment to the component level using test equipment (e.g., oscilloscope, multimeter).
• Record service reports and update plant inventory using SalesForce.com (SFDC FSL).
• Maintain plant information databases, including equipment performance and customer satisfaction surveys.
• Log and follow through on all open issues until completion.
• Assist customers in identifying and ordering spare parts and capital equipment.
• File accurate and timely expense reports.

Requirements

• 2+ years of experience in electrical/electronic equipment troubleshooting.
• Typically 30% travel to customer sites; up to 50% for special projects.
• Experience with robot/PLC interfacing, including basic ladder logic.
• Basic understanding of SWS and SPR systems preferred.
• Knowledge of safety circuits and commissioning systems.
• Ability to program and troubleshoot systems at an intermediate level.
• Knowledge of mechanical components (pneumatics, weld heads, feeders, spindles).
• Electronic technology degree or equivalent; Associate’s or Bachelor’s degree desirable.

Benefits

• Competitive salary and comprehensive benefits plan, including medical, dental, life, vision, and disability insurance.
• 401(k) retirement plan and Employee Stock Purchase Plan.
• Paid time off, including vacation, holidays, and personal days.
• Tuition reimbursement and access to learning resources (e.g., digital learning portal, Lean Academy, online university).
• Discounts on Stanley Black & Decker tools and partner programs.
• Well-being programs and support.

Pay

The salary range for this position is $54,700 - $93,500 annually, depending on job level, geographic location, experience, and qualifications. The total target cash compensation range is $57,000 - $92,000, inclusive of base salary and target variable cash compensation (e.g., sales incentives or commission). Eligibility for annual merit increases is based on performance.