Automotive Maintenance Coordinator - Remote

About the role

Enterprise Fleet Management, a business line of Enterprise Mobility, is seeking a Maintenance Coordinator to provide automotive technical support and advice to Fleet Management groups, clients, and vendors. The role reviews repair orders, negotiates service intervals, fluids, and pricing, and approves repairs. This is a full-time, work-from-home position for residents in the Tulsa, OK area or surrounding Oklahoma counties.

Responsibilities

• Provide timely responses to orders submitted by phone and email in an efficient and friendly manner
• Review proposals to ensure proper services are performed according to manufacturers’ interval-based timing and appropriate pricing
• Negotiate pricing, assess and apply proper warranty applications, and create and issue purchase orders per operating procedures
• Contact clients to provide recommendations, explain proposed repair procedures, and gain approval
• Make recommendations to internal business partners regarding repair recommendations and cost
• Locate and suggest proper service locations for clients

Qualifications

• Must be 18 years of age or older
• Must live in the Tulsa, OK area or surrounding Oklahoma counties and in the state of Oklahoma
• Six (6) months of customer service experience required
• Six (6) months of automotive maintenance or repair experience required; experience in a lube shop, tire shop, repair facility, or dealership preferred
• Degree in Automotive Technology preferred
• ASE (Automotive Service Excellence) certifications preferred
• Basic proficiency with Microsoft Office products (Word, Excel, and Outlook)
• Must have the ability to meet all work-from-home technical requirements
• Must be authorized to work in the United States without requiring sponsorship

Work From Home Requirements

• Reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed internet connection with a minimum validated upload speed of 5 Mbps and download speed of 25 Mbps required
• Connection latency must be less than 100 ms (validated using a speed test tool such as speedtest.net)

Benefits

• Paid vacation and choice time days
• Medical, dental, and vision insurance benefits
• Dependent spending account and health savings account
• Life and disability insurance
• Fertility benefits and Employee Assistance Programs
• Profit sharing and 401(k) employer match
• Discounts and more

Pay

The pay range for this position is $19.43 – $22.43 per hour. Pay within the range will be determined based on factors including relevant education, qualifications, experience, skills, performance, time in position, and business needs. Additional compensation will be provided for weekend and evening shift differential (up to $2.00/hour). An additional $0.25/hour is available for each current ASE certification held from the following list: A1–A9, T4, T8, C1, G1, & X1.

Schedule

This is a full-time, work-from-home position. Department hours are Monday–Friday 6:00 a.m.–9:00 p.m. CST and Saturday 7:00 a.m.–4:00 p.m. CST. Schedules are based on current business needs.