Automotive Maintenance Coordinator - Remote

As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management—a business line of Enterprise Mobility—is excited to announce the opening of an Automotive Maintenance Coordinator role. This position provides automotive technical support and advice to Fleet Management groups, clients, and vendors related to scheduled maintenance and wear items. The Maintenance Coordinator reviews repair orders according to manufacturer requirements and negotiates proper service intervals, fluids, and pricing prior to approval.

About the role

This is a full-time, work-from-home position available to candidates residing in Nashville, TN or surrounding counties. Our department operates Monday through Friday, 6 a.m. – 9 p.m. CST, and Saturday, 7 a.m. – 4 p.m. CST. Schedules are based on current business needs.

Responsibilities

• Provide timely response to orders submitted by phone and email in an efficient and friendly manner
• Review proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing for suggested services
• Negotiate pricing, assess and apply proper warranty applications, and create and issue purchase orders according to operating procedures
• Contact clients to provide recommendations, explain proposed repair procedures, and gain approval
• Make recommendations to internal business partners regarding repair recommendations and cost
• Locate and suggest proper service locations for clients

Requirements

• Must be 18 years of age or older
• Must live in Nashville, TN or surrounding counties
• Six (6) months of customer service experience required
• Six (6) months of automotive maintenance or repair experience required (experience in a lube shop, tire shop, repair facility, or dealership preferred)
• Degree in Automotive Technology preferred
• ASE (Automotive Service Excellence) certifications preferred
• Basic proficiency with Microsoft Office products (Word, Excel, and Outlook)
• Must have the ability to meet all work-from-home technical requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Work From Home Requirements

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required; connection latency must be less than 100ms (validate using a speed test tool such as http://www.speedtest.net/)

Pay

The pay range for this position is $20.51 to $23.51 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs. Additional compensation includes:

• Up to $2.00/hour shift differential for weekend and evening shifts
• An additional $0.25/hour for each current ASE certification held in the following: A1-A9, T4, T8, C1, G1, & B5

Benefits

• Paid vacation and choice time days
• Medical, dental, and vision insurance benefits
• Dependent spending account and health savings account
• Life and disability insurance
• Fertility benefits
• Employee Assistance Programs
• Profit sharing and 401(k) employer match
• Discounts and more