Automotive Maintenance Coordinator - Remote

Enterprise Fleet Management, a business line of Enterprise Mobility, is seeking an Automotive Maintenance Coordinator to provide technical support and advice on scheduled maintenance and wear items to Fleet Management groups, clients, and vendors. This role involves reviewing repair orders, negotiating service intervals, fluids, and pricing, and ensuring compliance with manufacturer requirements.

About the role

This is a full-time, work-from-home position available to candidates residing in Austin, TX or surrounding Texas counties. The department operates Monday through Friday from 6 a.m. to 9 p.m. CST and Saturday from 7 a.m. to 4 p.m. CST. Schedules are based on current business needs.

Responsibilities

• Provide timely response to repair orders submitted by phone and email in an efficient and friendly manner.
• Review proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing.
• Negotiate pricing, assess and apply proper warranty applications, and create and issue purchase orders according to operating procedures.
• Contact clients to provide recommendations, explain proposed repair procedures, and gain approval.
• Make recommendations to internal business partners regarding repair options and cost.
• Locate and suggest proper service locations for clients.

Requirements

• Must be 18 years of age or older.
• Must live in Austin, TX or surrounding Texas counties.
• Six months of customer service experience required.
• Six months of automotive maintenance or repair experience required (experience in a lube shop, tire shop, repair facility, or dealership preferred).
• Degree in Automotive Technology preferred.
• ASE (Automotive Service Excellence) certifications preferred.
• Basic proficiency with Microsoft Office products (Word, Excel, and Outlook).
• Must meet all work-from-home technical requirements.
• Must be authorized to work in the United States without requiring work authorization sponsorship now or in the future.

Work From Home Requirements

• Reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite).
• High-speed internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb; latency must be less than 100ms (validate using a speed test tool such as speedtest.net).

Skills

• Executing Customer Service
• Detail-Oriented
• Analyzing
• Communication
• Flexibility

Benefits

• Paid vacation and choice time days.
• Medical, dental, and vision insurance benefits.
• Dependent spending account and health savings account.
• Life and disability insurance.
• Fertility benefits and Employee Assistance Programs.
• Profit sharing and 401(k) employer match.
• Employee discounts.

Pay

The pay range for this position is $22.67 - $25.67 per hour, determined by relevant education, qualifications, experience, skills, performance, and business needs. Additional compensation includes:

• Up to $2.00/hour shift differential for weekend and evening shifts.
• An additional $0.25/hour for each current ASE certification held (A1-A9, T4, T8, C1, G1, & X1).