Automotive Maintenance Coordinator - Remote

As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management—a business line of Enterprise Mobility—is excited to announce this opening.

About the role

The Maintenance Coordinator provides automotive technical support and advice to Fleet Management groups, clients, and vendors related to scheduled maintenance and wear items. This position reviews repair orders according to manufacturer requirements and negotiates for proper service intervals, fluids, and pricing before providing approval.

This is a full-time, work-from-home position available to candidates residing in the Kansas City metropolitan area or surrounding MO/KS counties. Department operating hours are Monday–Friday 6 a.m.–9 p.m. CST and Saturday 7 a.m.–4 p.m. CST; schedules are based on current business needs.

Responsibilities

• Provide timely response to orders submitted by phone and email in an efficient and friendly manner
• Review proposals to ensure proper services are performed according to manufacturers’ interval-based timing and appropriate pricing for suggested services
• Negotiate pricing, assess and apply proper warranty applications, and create and issue purchase orders according to operating procedures
• Contact clients to provide recommendations, explain proposed repair procedures, and gain approval
• Make recommendations to internal business partners regarding repair recommendations and cost
• Locate and suggest proper service locations for clients

Requirements

• Must be 18 years of age or older
• Must live in the Kansas City metropolitan area or surrounding MO/KS counties
• Six months of customer service experience
• Six months of automotive maintenance or repair experience (experience in a lube shop, tire shop, repair facility, or dealership preferred)
• Basic proficiency with Microsoft Office products (Word, Excel, Outlook)
• Must meet all work-from-home technical requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future

Qualifications

• Degree in Automotive Technology preferred
• ASE (Automotive Service Excellence) certifications (A1–A9, T4, T8, C1, G1, B5) preferred

Work-from-home requirements

• Reliable, consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• Minimum validated upload speed of 5 Mbps and download speed of 25 Mbps; connection latency under 100 ms (validate using a speed test tool such as speedtest.net)

Pay

The pay range for this position is $21.59 to $24.59 per hour, determined by relevant education, qualifications, experience, skills, performance, time in position, and business needs. Additional compensation includes:

• Up to $2.00/hour shift differential for weekend and evening hours
• $0.25/hour for each current ASE certification held in A1–A9, T4, T8, C1, G1, and B5

Benefits

• Paid vacation and choice time days
• Medical, dental, and vision insurance
• Dependent spending account and health savings account
• Life and disability insurance
• Fertility benefits
• Employee Assistance Programs
• Profit sharing and 401(k) employer match
• Employee discounts