Automotive Maintenance Coordinator - Remote

About the role

Enterprise Fleet Management is seeking an Automotive Maintenance Coordinator to provide automotive technical support and advice to Fleet Management groups, clients, and vendors regarding scheduled maintenance and wear items. This role involves reviewing repair orders according to manufacturer requirements, negotiating service intervals, fluids, and pricing, and providing approvals. This is a full-time, work-from-home position available to residents of Dallas, TX or surrounding counties.

Our department operates Monday through Friday 6 a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. Schedules are based on current business needs.

Responsibilities

• Provide timely response to orders submitted by phone and email in an efficient and friendly manner.
• Review proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing for suggested services.
• Negotiate pricing, assess and apply proper warranty applications, and create and issue purchase orders according to operating procedures.
• Contact clients to provide recommendations, explain proposed repair procedures, and gain approval.
• Make recommendations to internal business partners regarding repair recommendations and cost.
• Locate and suggest proper service locations for clients.

Requirements

• Must be 18 years of age or older.
• Must live in the state of Texas, specifically in the Dallas area or surrounding counties.
• Six months of customer service experience required.
• Six months of automotive maintenance or repair experience required (experience in a lube shop, tire shop, repair facility, or dealership preferred).
• Degree in Automotive Technology preferred.
• ASE (Automotive Service Excellence) certifications preferred.
• Basic proficiency with Microsoft Office products (Word, Excel, and Outlook).
• Must meet all work-from-home technical requirements.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.

Work From Home Requirements

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite).
• High-speed internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms (validate using a speed test tool such as speedtest.net).

Skills

• Executing Customer Service
• Detail-Oriented
• Analyzing
• Communication
• Flexibility

Pay

The pay range for this position is $22.67 - $25.67 per hour. Pay within the range will be determined based on relevant education, qualifications, experience, skills, performance, time in position, and business needs. Additional compensation includes:

• Up to $2.00/hour shift differential for weekend and evening shifts.
• An additional $0.25/hour for each current ASE certification held in the following: A1-A9, T4, T8, C1, G1, & X1.

Benefits

• Paid vacation and choice time days.
• Medical, dental, and vision insurance benefits.
• Dependent spending account and health savings account.
• Life and disability insurance.
• Fertility benefits.
• Employee Assistance Programs.
• Profit sharing and 401(k) employer match.
• Discounts and more.