Automotive Insurance Specialist

About the role

Empire Automotive Group is seeking an experienced Insurance Agent to join their dynamic team. The ideal candidate will thrive in a fast-paced environment, build strong relationships with customers, and deliver exceptional service.

Responsibilities

• Professionally answer incoming calls and warmly greet customers, ensuring a positive first impression.
• Review and confirm all scheduled appointments for the current business day, rescheduling as needed and completing daily outbound call activities.
• Clearly and confidently explain complex financial products in terms customers can easily understand.
• Address customer concerns with empathy and efficiency, offering timely solutions related to insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing inquiries.
• Build trust and rapport with both customers and team members through consistent, respectful communication.
• Accurately document customer interactions and concerns, track resolution progress, and proactively identify opportunities to upsell relevant products and services.
• Gain a thorough understanding of the automotive manufacturer's standards for customer satisfaction and apply them in daily interactions.

Requirements

• Holds active and in-good-standing Insurance Agent and Broker licenses.
• Minimum one year of Auto Insurance sales experience.
• At least one year of prior customer-facing or telephone-based service experience.

Qualifications

• Strong negotiation abilities with a proven track record of influencing outcomes.
• Exceptional communication, interpersonal, and organizational skills.
• Demonstrates professionalism through reliable presence and business-appropriate attire.
• Empathetic listener who understands the value of customer connection.
• High-performing, self-motivated work ethic suited to fast-paced, results-driven environments.
• Committed to delivering outstanding customer service by building trust, showcasing expertise, and driving satisfaction.
• Friendly, enthusiastic, and dependable with a positive, team-oriented mindset.
• Receptive to constructive feedback and focused on continuous improvement.
• Maintains a clean, organized, and detail-oriented workspace.
• Bilingual in English and Spanish (preferred).

Skills

• Strong negotiation abilities with a proven track record of influencing outcomes.
• Exceptional communication, interpersonal, and organizational skills.
• Demonstrates professionalism through reliable presence and business-appropriate attire.
• Empathetic listener who understands the value of customer connection.
• High-performing, self-motivated work ethic suited to fast-paced, results-driven environments.
• Committed to delivering outstanding customer service by building trust, showcasing expertise, and driving satisfaction.
• Friendly, enthusiastic, and dependable with a positive, team-oriented mindset.
• Receptive to constructive feedback and focused on continuous improvement.
• Maintains a clean, organized, and detail-oriented workspace.
• Bilingual in English and Spanish (preferred).

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within

Pay

Competitive Salary + Commission

Schedule

Monday–Friday (weekday availability required)