Automotive Implementation Consultant

Work You'll Do/Responsibilities

• Lead and coordinate the final phases of DMS implementation, from SIM training to post-installation support.
• Act as the primary point of contact and ensure all milestones are met on time and within scope.
• Drive adherence to project timelines, deliverables, and quality standards; proactively escalate risks and develop mitigation plans.
• Serve as a liaison between dealership staff, client teams, and Deloitte ensuring clear communication of project objectives, timelines, milestones, and expectations.
• Foster collaboration and ensure effective stakeholder buy-in at each project stage.
• Oversee the technical installation and integration of DMS ensuring alignment of dealership business needs with minimal business disruption.
• Rapidly identify, troubleshoot, and escalate technical and operational issues, coordinating with internal and external resources to quickly resolve barriers to success.
• Design and deliver engaging learning experiences (both in-person and virtual), guiding dealership teams through software functionality, best practices, and change adoption.
• Provide hands-on support through the transition, equipping users of all skill levels to confidently utilize new tools.
• Maintain comprehensive records on project implementation, custom configurations, user feedback, and lessons learned to enable ongoing optimization of deployment processes.

Qualifications

• Required: Experience in software implementation, digital enablement, dealership operations, or technical customer support.
• Experience with retail sales and automotive business processes.
• Experience troubleshooting software and hardware issues.
• Dealership software integration experience.
• Experience managing a travel schedule and budget.
• Bachelor's degree; or equivalent experience.
• Willingness and ability to travel up to 90% and deliver on-site support at dealership locations nationwide.
• Limited immigration sponsorship may be available.

Preferred

• Exceptional communication, organizational, and analytical problem-solving skills.
• Collaborative team player with a growth mindset and a commitment to ongoing learning.
• Comfort with evolving technologies and rapidly changing business environments.
• Strong client service orientation, empathy, and adaptability to support and train users at all levels of digital fluency.
• Self-starter.
• Dealership management experience.
• Onboarding software training certification.