Automotive Front Desk Receptionist

About the role

The Automotive Front Desk Receptionist serves as the initial point of contact for DARCARS Ford Lanham, representing the dealership professionally and courteously.

Responsibilities

• Greet showroom customers and direct them to the appropriate department or salesperson.
• Notify salespeople when customers are waiting and introduce customers to them.
• Determine the nature of customer visits and provide basic inquiries.
• Refer more complex inquiries to the appropriate personnel.
• Administer dealer tags and gas tickets as needed.
• Enter data into a computerized prospect tracking system.
• Manage the switchboard, answering and routing calls.
• Communicate with callers in a professional manner, minimizing hold times.
• Take thorough messages and provide basic information to callers.
• Update and distribute the company telephone roster.
• Perform clerical duties and accounting tasks as assigned.
• Make transaction receipts for the sale and service departments (if applicable).

Requirements

• Ability to speak clearly and professionally on the phone.
• Strong communication skills, both verbal and written.
• Experience in customer service is preferred but not required.
• Ability to work in a fast-paced environment.
• Team player with a willingness to assist others.
• Able to work flexible hours, including evenings and weekends.
• Pass a pre-employment background screen.

Qualifications

• Proficiency in reading, writing, and understanding policy documents.
• Ability to sit for extended periods.
• Pass a pre-employment background screen.

Skills

• Excellent communication skills.
• Customer service orientation.
• Basic computer skills (e.g., using a switchboard, entering data).

Benefits

• Comprehensive benefits package including a 401(k) plan.
• Employee discounts on vehicle purchases, parts, and service repairs.
• Opportunities to participate in community service initiatives.
• Opportunities for internal career advancement.