Automotive Finance & Insurance (F&I) Assistant

About the role

Krause Auto Group is seeking a driven, customer-focused, and results-oriented Finance & Insurance (F&I) Assistant to join our growing dealership team. This critical role is responsible for supporting the finance department by assisting with loan and lease paperwork, verifying customer information, and coordinating with banks or lenders to facilitate vehicle financing. You will help ensure all documents are accurate and comply with legal requirements. Additionally you may communicate with customers to explain financing options and process payments, making the car buying process smoother and more efficient for both the dealership and the client. If you thrive in a fast-paced environment, excel at building customer relationships, and have a passion for automotive finance, we invite you to join a team where your expertise and success are valued.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, Lotus and Volvo across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities. Krause Auto Group is a family-owned and operated organization with a promote-from-within culture, leadership team focused on employee development, and stable and growing operations across four states.

Responsibilities

• Compliance & Documentation: Ensure all deals comply with federal, state, and local regulations; maintain proficiency in dealership finance procedures and compliance standards; prepare contracts, disclosures, and delivery paperwork accurately; ensure proper completion of title and registration documentation; maintain required certifications and ongoing training.
• Funding & Process Improvement: Guarantee timely funding of all contracts and monitor outstanding funding issues; audit deals post-sale to ensure accuracy and identify opportunities for improvement; work closely with sales, accounting, and lender partners to resolve funding concerns; analyze performance metrics and implement best practices to improve profitability and efficiency.
• Customer Experience: Deliver a professional, transparent, and customer-focused finance experience; build trust with customers through product knowledge and effective communication; educate customers on financing options and protection products; help create an exceptional dealership experience from purchase through delivery.

Requirements

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Professional appearance and customer-first mindset.
• High level of integrity and attention to detail.
• Desire for continuous learning and improvement.
• Knowledge of title laws and vehicle registration processes.
• Experience working with lenders and customers.
• Ability to maintain compliance with all applicable regulations.
• Valid driver's license with an acceptable driving record.

Benefits

• Free Health Insurance Option Available.
• 401(k) with Company Match.
• HSA Company Match Contribution.
• Dental & Vision Insurance Available.
• Paid Vacation, PTO, and Holidays.
• Career Advancement Opportunities - We Promote from Within.