Automotive Equipment Technician

Responsibilities

• Repair, maintain, and install equipment in assigned territory and follow clearly established standards for repair response time, prioritization, and customer communications.
• Assists Associate FST and FST employees with complex customer problems.
• Responsible for call completion and closure for all customers assigned.
• Manage customers’ equipment needs during and after warranty periods.
• Sells contracts, updates/upgrades, and parts in the assigned territory.
• Calls on the customer prior to the warranty or contract termination date.
• Makes cold calls to pursue the sale of service contracts.
• Resolves customer problems and ensures customer satisfaction.
• Schedules regular site visits with customers to provide timely, accurate equipment service.
• Administers administrative duties such as obtaining onsite customer signatures, inventory management, and fleet management.

Qualifications

• Achieved an Associate's degree in a technical field, military training, or equivalent with 1-5 years of experience.
• Basic knowledge of electrical, pneumatics, and strong mechanical skills.
• Knowledge of PC Hardware repair.
• Ability to gain knowledge of products serviced by Snap-on Equipment, as well as internal procedures.
• Ability to lift 45lbs and work in an environment where frequent walking, standing, bending, twisting, kneeling, squatting, and sitting while driving is required.
• Strong communication skills and the ability to work directly with customers.
• Valid driver’s license.
• Ability to work from home and be a self-starter.
• Proficiency in Microsoft Office Suite applications.