Automotive Detail Manager

Position Summary

Toyota of Stroudsburg is seeking an organized, hands-on Automotive Detail Manager to lead our detail department and support vehicle readiness for the Sales Department. This position is responsible for managing daily workflow, team productivity, quality control, sold vehicle preparation, used vehicle reconditioning, photo readiness, lot presentation, and vehicle delivery standards.

Role and Responsibilities

• Lead, schedule, coach, and hold detail team members accountable for quality, productivity, teamwork, and communication.
• Manage the daily flow of sold vehicles, used vehicle inventory, new vehicle preparation, photo-ready vehicles, and other internal detail work.
• Prioritize assignments based on delivery commitments, sales needs, inventory age, vehicle condition, staffing, and department capacity.
• Maintain visibility of every vehicle waiting, in process, completed, delayed, or returned for correction.
• Communicate realistic completion times and vehicle status to Sales Management and other internal departments.
• Identify and escalate delivery risks, staffing shortages, equipment issues, supply concerns, vehicle damage, and workflow delays.
• Inspect completed vehicles before release to ensure they meet Toyota of Stroudsburg’s retail-ready and delivery-ready standards.
• Address missed work, repeated quality concerns, damage concerns, and process breakdowns through timely coaching and follow-up.
• Assign work based on each team member’s skill, speed, quality, and availability.
• Maintain control of vehicle keys, vehicle locations, completed-work status, and proper parking areas.
• Keep the detail department clean, organized, productive, and safe.
• Maintain adequate inventory of chemicals, supplies, tools, and equipment while controlling waste.
• Cook up with Sales, Used Car Management, Service, Parts, Collision, vendors, and other support teams.

What Success Looks Like

• Ensures sold vehicles are completed on time and meet customer-facing standards.
• Moves used vehicle inventory through the detail process quickly and consistently.
• Keeps photo-ready and lot-ready vehicles clean and presentable.
• Prevents vehicles from sitting without a clear assignment or next step.
• Provides Sales with clear, accurate, and proactive updates.
• Catches quality concerns before vehicles are delivered or returned to another department.
• Reduces rework, missed details, and last-minute delivery surprises.
• Buils a productive team that understands daily priorities and performance expectations.
• Balances urgency with quality without using one as an excuse for poor performance in the other.
• Creates trust between the Detail Department and the Sales Department.

Retail and Delivery Standards

• The Detail Manager is responsible for ensuring vehicles are clean, presentable, and prepared for customer delivery, photography, display, or sale.
• Final quality inspections should include: Exterior paint, wheels, tires, windows, and trim; Interior surfaces, carpets, seats, and cargo areas; Door jambs, fuel-door areas, consoles, and storage areas; Fingerprints, dust, debris, stains, odors, and other appearance concerns; Stickers, plates, tags, and other delivery-related preparation; Vehicle condition concerns that cannot be corrected through standard detailing must be communicated promptly for additional repair, approval, or vendor support.

Qualifications And Education Requirements

• Previous automotive detailing, reconditioning, production, or team leadership experience preferred.
• Strong organizational, communication, and time-management skills.
• Ability to manage multiple vehicles, deadlines, and competing priorities.
• Strong attention to detail and commitment to quality.
• Ability to coach, develop, and hold team members accountable.
• Comfortable working in a fast-paced, physically active environment.
• Familiarity with vehicle key tracking, reconditioning systems, or dealership operations is helpful.
• Valid driver’s license and acceptable driving record.
• High school diploma or equivalent required.

Physical Demands and Work Environment

• This role may require prolonged standing, walking, bending, reaching, lifting, moving vehicles, and working around water, chemicals, equipment, heat, cold, and changing weather conditions.
• Work environment: Noise Vibration Paint Dust Exhaust fumes Other hazardous and non-hazardous materials Non-Negotiable Expectations Sold vehicles may not miss delivery commitments without prompt communication and escalation. Vehicles may not sit or become hidden without a clear next step. Vehicles may not be released when they clearly fail to meet dealership standards. Delays, damage, missing items, warning lights, odors, stains, and unusual condition concerns must be reported. Repeated quality or productivity concerns must be addressed. Keys, vehicle locations, and completion status must remain controlled and accurate. Safety, chemical-handling, equipment, and PPE requirements must be followed. Urgency may not become an excuse for poor quality, and quality may not become an excuse for poor urgency.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.