Automotive Customer Experience Specialist

About the role

Hogan Tire in Woburn, MA is seeking an Automotive Customer Experience Specialist. We are a company dedicated to redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement. Our commitment is to foster a culture where our teammates drive the highest levels of customer satisfaction.

Responsibilities

• Provide exceptional customer service by engaging with customers in a positive and friendly manner, effectively communicating maintenance, repair, and preventative service recommendations tailored to their vehicle's needs.
• Cook up a storm in the front office service desk, coordinating with the service department to streamline the service process, ensuring timely and accurate completion of all vehicle services to achieve customer satisfaction.
• Collaborate with the service department to ensure that all vehicles receive necessary attention and are repaired correctly the first time, maintaining a high level of quality service delivery.

Requirements

• Your expertise in writing detailed service recommendations will set the standard for excellence in the automotive service industry.
• You have a positive and friendly attitude, paired with a proven track record in writing maintenance, repair, and preventative service recommendations that prioritize customer satisfaction.

Qualifications

• We Offer Weekly Payroll Retirement Services of 401(k) or Roth Medical, Dental and Vision insurance options Employer Paid Life Insurance Plan up to $50,000 Employee, Dependent and Supplemental Insurance Accrual of Paid Time Off in first year and Paid Holidays

Skills

• A positive and friendly attitude
• A proven track record in writing maintenance, repair, and preventative service recommendations that prioritize customer satisfaction

Benefits

• Retirement Services of 401(k) or Roth Medical, Dental and Vision insurance options
• Employer Paid Life Insurance Plan up to $50,000
• Employee, Dependent and Supplemental Insurance
• Accrual of Paid Time Off in first year and Paid Holidays

Pay

• Weekly Payroll

Schedule

• Accrual of Paid Time Off in first year and Paid Holidays