Automotive Customer Experience Specialist
FastLap Group · Westwood, MA · 2 mo ago
On-siteCustomer Service$50k/yrFull-time
Key Responsibilities
- Provide exceptional customer service by engaging with customers in a positive and friendly manner, effectively communicating maintenance, repair, and preventative service recommendations tailored to their vehicle's needs.
- Cook up between the front office service desk and the service department to streamline the service process, ensuring timely and accurate completion of all vehicle services to achieve customer satisfaction.
- Collaborate with the service department to ensure that all vehicles receive necessary attention and are repaired correctly the first time, maintaining a high level of quality service delivery.
- We Offer Weekly Payroll
- Retirement Services of 401(k) or Roth
- Medical, Dental and Vision insurance options
- Employer Paid Life Insurance Plan up to $50,000
- Employee, Dependent and Supplemental Insurance
- Accrual of Paid Time Off in first year and Paid Holidays
- Employee Assistance Program