Automotive Collections Associate CNAC-Part Time

What You’ll Do

• Contact customers with past-due accounts to arrange payment solutions
• Review and reconcile customer accounts to resolve discrepancies
• Prepare and send collection notices and correspondence
• Document all customer interactions and payment arrangements accurately
• Partner with customers to resolve billing or payment concerns
• Collaborate with internal departments to address account-related inquiries
• Follow up consistently to ensure payment commitments are met
• Communicate potential risks or trends to management
• Provide additional administrative support as needed

What We’re Looking For

• A high school diploma or equivalent required (Associate’s or Bachelor’s degree preferred)
• 1–2 years of collections or customer service experience (automotive experience a plus)
• Strong communication, negotiation, and problem-solving skills
• High attention to detail and strong organizational skills
• Ability to manage multiple accounts and priorities independently
• Proficiency in Microsoft Office; experience with collections software preferred
• Basic knowledge of lending and financing practices
• Flexibility to work occasional evenings or weekends as needed

Compensation & Benefits

• Competitive hourly pay-3 day/week, 8:45 AM-6 PM, rotating Saturdays, pay is based on experience.
• Ongoing training and professional development opportunities
• A supportive and team-oriented work environment